EVOLUTION-NINJA

Edit File: 1773848702.M551657P3139.myaccount8.wpcpanel.com,S=14762,W=15083:2,S

Envelope-to: dom@e24.com.au
Delivery-date: Thu, 19 Mar 2026 02:45:02 +1100
MIME-Version: 1.0
From: pay@tangem.com
In-Reply-To: <c2adcf0e-095b-4262-a9ce-e18209232409@edison>
References: <CAB6XtH3KMioz3unvFa7jz3i3rmjEZ0a0VA+XZfkQGq1CJhn+0w@mail.gmail.com>
 <CAB6XtH03rKZCU+xnC5PPviGz8Kw9zNRWkj9pjK2ykxwVro1Nhg@mail.gmail.com> <c2adcf0e-095b-4262-a9ce-e18209232409@edison>
Date: Wed, 18 Mar 2026 11:44:10 -0400
Message-ID: <CAB6XtH1he8pRmCYRwSAz4JwgdxRGjMhjRK9yR_jveSXWYD+TCg@mail.gmail.com>
Subject: Re: Re: Ticket#128487 : Tangem feedback
To: dom@e24.com.au
Content-Type: multipart/alternative; boundary="000000000000c00d11064d4e529f"

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Hello!

Since we don=E2=80=99t use bots, your message is being personally handled b=
y our
Tangem Pay support team. This may take a few minutes, but we=E2=80=99re alr=
eady
reviewing your request and will respond shortly. Your ticket number is
*129704*.

We aim to respond within 15 minutes; however, due to the holiday period,
response times may be extended. We appreciate your patience and
understanding as we work to assist you.

*For a Faster and Safer Resolution:*

- *Update your Tangem App:* You can update the app using the links in
   the App Store
   <https://apps.apple.com/us/app/tangem-crypto-wallet/id1354868448> or Goo=
gle
   Play
   <https://play.google.com/store/apps/details?id=3Dcom.tangem.wallet&hl=3D=
en&gl=3DUS>
   .
   - *Provide Supporting Data: *To help us resolve your issue quickly,
   please send any relevant information (e.g. transaction hash (txID), wall=
et
   address, or screenshots) as soon as possible.
   - *Email via the Tangem App:* Sending your request through the Tangem
   App ensures we receive all on-chain metadata automatically, helping us
   assist you more efficiently.

*Start Exploring the Tangem Ecosystem:*
=E2=86=92 Tangem Pay Help Center <https://tangem.com/en/help-center/overvie=
w/> =E2=80=93
Find FAQs, troubleshooting guides, and articles
=E2=86=92 Tangem Blog <https://tangem.com/en/blog/post/about-tangem-pay/> =
=E2=80=93 Get the
latest news and updates
=E2=86=92 Tangem Community Portal <https://community.tangem.com/> =E2=80=93=
 Your central
hub for events, testing programs, rewards, roadmap updates, and helpful
links.

*Security Notice:*

1. Please note that we do not offer phone support. For security reasons,
   the support team assists our customers exclusively via official email.
   2. We Never Request Seed Phrases or Bank Details: Please be aware that
   Tangem will never ask for your seed phrase or bank card details. Recentl=
y,
   we've been made aware of clone scammers posing as Tangem Support or Tang=
em
   Pay Support via email, attempting to extort this information from our
   clients. Always ensure communication is through our official channels an=
d
   never share sensitive information outside of these verified avenues.

Thank you again for reaching out. We=E2=80=99re here to help and look forwa=
rd to
resolving your request.

----------

Kind regards,
Tangem Pay Support Team

*Connect with us:**Discord* <https://discord.gg/tangem>
<https://discord.gg/tangem%EF%BF%BC>*Telegram ENG*
<https://t.me/+OfWK_Zt9cdoyOWU6>*, **RU* <https://t.me/+jnPtcBMpgYBlNzJi>*,
**DE* <https://t.me/+Bn6lVC-U_L1mZmYy>*, **FR*
<https://t.me/+mK6Vpxohb5IwNzUy>*, **JP* <https://t.me/+tvxoNWda_B1hMmNi>*,
**ES* <https://t.me/+pu62l0nc5fA4ZDMy>
=E2=A0=80

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<div>
	<div>Hello!
	</div>
	<p>Since we don=E2=80=99t use bots, your message is being personally handl=
ed by our Tangem Pay support team. This may take a few minutes, but we=E2=
=80=99re already reviewing your request and will respond shortly. Your tick=
et number is <strong>129704</strong>.
	</p>
	<p>We aim to respond within 15 minutes; however, due to the holiday period=
, response times may be extended. We appreciate your patience and understan=
ding as we work to assist you.
	</p>
	<p><strong>For a Faster and Safer Resolution:</strong>
	</p>
	<ul>
		<li><strong>Update your Tangem App:</strong> You can update the app using=
 the links in the <a target=3D"_blank" href=3D"https://apps.apple.com/us/ap=
p/tangem-crypto-wallet/id1354868448">App Store</a> or <a target=3D"_blank" =
href=3D"https://play.google.com/store/apps/details?id=3Dcom.tangem.wallet&a=
mp;hl=3Den&amp;gl=3DUS">Google Play</a>.</li>
		<li><strong>Provide Supporting Data: </strong>To help us resolve your iss=
ue quickly, please send any relevant information (e.g. transaction hash (tx=
ID), wallet address, or screenshots) as soon as possible.</li>
		<li><strong>Email via the Tangem App:</strong> Sending your request throu=
gh the Tangem App ensures we receive all on-chain metadata automatically, h=
elping us assist you more efficiently.</li>
	</ul>
	<p><strong>Start Exploring the Tangem Ecosystem:</strong>
	</p>
	<div>=E2=86=92 <a target=3D"_blank" class=3D"c-link c-link--underline" hre=
f=3D"https://tangem.com/en/help-center/overview/">Tangem Pay Help Center</a=
> =E2=80=93 Find FAQs, troubleshooting guides, and articles<br>=E2=86=92 <a=
 target=3D"_blank" class=3D"c-link c-link--underline" href=3D"https://tange=
m.com/en/blog/post/about-tangem-pay/">Tangem Blog</a> =E2=80=93 Get the lat=
est news and updates<br>=E2=86=92 <a target=3D"_blank" class=3D"c-link c-li=
nk--underline" href=3D"https://community.tangem.com/">Tangem Community Port=
al</a> =E2=80=93 Your central hub for events, testing programs, rewards, ro=
admap updates, and helpful links.<u></u>
	</div>
</div>
<p><u><strong><br></strong></u>
</p>
<p><u><strong>Security Notice:</strong></u><br>
</p>
<ol>
	<li><span style=3D"color:rgb(149,55,52)">Please note that we do not offer =
phone support. For security reasons, the support team assists our customers=
 exclusively via official email.<br></span></li>
	<li><span style=3D"color:rgb(149,55,52)">We Never Request Seed Phrases or =
Bank Details: Please be aware that Tangem will never ask for your seed phra=
se or bank card details. Recently, we&#39;ve been made aware of clone scamm=
ers posing as Tangem Support or Tangem Pay Support via email, attempting to=
 extort this information from our clients. Always ensure communication is t=
hrough our official channels and never share sensitive information outside =
of these verified avenues.</span></li>
</ol>
<div>
	<div>
		<div>
			<div>
				<div>
					<p><br>
					</p>
					<p>Thank you again for reaching out. We=E2=80=99re here to help and lo=
ok forward to resolving your request.
					</p>
				</div>
			</div>
		</div>
	</div>
</div>
<div>
	<div>
		<div><span class=3D"c-message_attachment__text"></span>
		</div>
	</div>
</div>

<p>----------</p><p>Kind regards,<br>Tangem Pay Support Team<br><br=
><em>Connect with us:<br></em><a target=3D"_blank" href=3D"https://discord.=
gg/tangem"><em>Discord</em></a><a target=3D"_blank" href=3D"https://discord=
.gg/tangem%EF%BF%BC"><em><br></em></a><a target=3D"_blank" href=3D"https://=
t.me/+OfWK_Zt9cdoyOWU6"><em>Telegram ENG</em></a><em>, </em><a target=3D"_b=
lank" href=3D"https://t.me/+jnPtcBMpgYBlNzJi"><em>RU</em></a><em>, </em><a =
target=3D"_blank" href=3D"https://t.me/+Bn6lVC-U_L1mZmYy"><em>DE</em></a><e=
m>, </em><a target=3D"_blank" href=3D"https://t.me/+mK6Vpxohb5IwNzUy"><em>F=
R</em></a><em>, </em><a target=3D"_blank" href=3D"https://t.me/+tvxoNWda_B1=
hMmNi"><em>JP</em></a><em>, </em><a target=3D"_blank" href=3D"https://t.me/=
+pu62l0nc5fA4ZDMy"><em>ES</em></a></p>
           =20

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