EVOLUTION-NINJA

Edit File: 1769300715.M13643P12736.myaccount8.wpcpanel.com,S=14079,W=14387:2,S

Envelope-to: dom@e24.com.au
Delivery-date: Sun, 25 Jan 2026 11:25:15 +1100
MIME-Version: 1.0
From: store@tangem.com
In-Reply-To: 554c785c-9a63-46f7-950c-e707fc4ad4c0@edison
References: jSa206rFTK6kFEWK3UM-iw@geopod-ismtpd-7 554c785c-9a63-46f7-950c-e707fc4ad4c0@edison
Date: Sat, 24 Jan 2026 18:24:24 -0600
Message-ID: <CAKoOZke07mUW6JZa=+r3HY9-njfL0aAORHeGAeiELaVU4X1TTw@mail.gmail.com>
Subject: Re: Re: Your feedback matters: help us improve Tangem Pay
To: dom@e24.com.au
Content-Type: multipart/alternative; boundary="000000000000a7694b06492b699f"

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Hello!

Since we don=E2=80=99t use bots, your message is being personally handled b=
y our
Tangem Pay support team. This may take a few minutes, but we=E2=80=99re alr=
eady
reviewing your request and will respond shortly. Your ticket number is
*267282738*.

We aim to respond within 15 minutes; however, due to the holiday period,
response times may be extended. We appreciate your patience and
understanding as we work to assist you.

*For a Faster and Safer Resolution:*

- *Provide Supporting Data: *To help us resolve your issue quickly, please
send any relevant information (e.g. transaction hash (txID), wallet
address, or screenshots) as soon as possible.
- *Email via the Tangem App:* Sending your request through the Tangem App
ensures we receive all on-chain metadata automatically, helping us assist
you more efficiently.

*Start Exploring the Tangem Ecosystem:*
=E2=86=92 Tangem Pay Help Center
<https://tangem.com/en/help-center/about-tangem-pay/> =E2=80=93 Find FAQs,
troubleshooting guides, and articles
=E2=86=92 Tangem Blog <https://tangem.com/en/blog/post/about-tangem-pay/> =
=E2=80=93 Get the
latest news and updates
=E2=86=92 Tangem Community Portal <https://community.tangem.com/> =E2=80=93=
 Your central
hub for events, testing programs, rewards, roadmap updates, and helpful
links.

*Security Notice:*

1. Please note that we do not offer phone support. For security reasons,
   the support team assists our customers exclusively via official email.
   2. We Never Request Seed Phrases or Bank Details: Please be aware that
   Tangem will never ask for your seed phrase or bank card details. Recentl=
y,
   we've been made aware of clone scammers posing as Tangem Support or Tang=
em
   Pay Support via email, attempting to extort this information from our
   clients. Always ensure communication is through our official channels an=
d
   never share sensitive information outside of these verified avenues.

Thank you again for reaching out. We=E2=80=99re here to help and look forwa=
rd to
resolving your request.

----------

Kind regards,
The Tangem Team

*Connect with us:**Discord* <https://discord.gg/tangem>
<https://discord.gg/tangem%EF%BF%BC>*Telegram ENG*
<https://t.me/+OfWK_Zt9cdoyOWU6>*, **RU* <https://t.me/+jnPtcBMpgYBlNzJi>*,
**DE* <https://t.me/+Bn6lVC-U_L1mZmYy>*, **FR*
<https://t.me/+mK6Vpxohb5IwNzUy>*, **JP* <https://t.me/+tvxoNWda_B1hMmNi>*,
**ES* <https://t.me/+pu62l0nc5fA4ZDMy>
=E2=A0=80

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<div>
	<div>Hello!
	</div>
	<p><br>
	</p>
	<p>Since we don=E2=80=99t use bots, your message is being personally handl=
ed by our Tangem Pay support team. This may take a few minutes, but we=E2=
=80=99re already reviewing your request and will respond shortly. Your tick=
et number is <strong>267282738</strong>.
	</p>
	<p>We aim to respond within 15 minutes; however, due to the holiday period=
, response times may be extended. We appreciate your patience and understan=
ding as we work to assist you.
	</p>
	<p><strong>For a Faster and Safer Resolution:</strong>
	</p>
	<p>- <strong>Provide Supporting Data: </strong>To help us resolve your iss=
ue quickly, please send any relevant information (e.g. transaction hash (tx=
ID), wallet address, or screenshots) as soon as possible.<br>- <strong>Emai=
l via the Tangem App:</strong> Sending your request through the Tangem App =
ensures we receive all on-chain metadata automatically, helping us assist y=
ou more efficiently.
	</p>
	<p><strong>Start Exploring the Tangem Ecosystem:</strong>
	</p>
	<div>=E2=86=92 <a target=3D"_blank" class=3D"c-link c-link--underline" hre=
f=3D"https://tangem.com/en/help-center/about-tangem-pay/">Tangem Pay Help C=
enter</a> =E2=80=93 Find FAQs, troubleshooting guides, and articles<br>=E2=
=86=92 <a target=3D"_blank" class=3D"c-link c-link--underline" href=3D"http=
s://tangem.com/en/blog/post/about-tangem-pay/">Tangem Blog</a> =E2=80=93 Ge=
t the latest news and updates<br>=E2=86=92 <a target=3D"_blank" class=3D"c-=
link c-link--underline" href=3D"https://community.tangem.com/">Tangem Commu=
nity Portal</a> =E2=80=93 Your central hub for events, testing programs, re=
wards, roadmap updates, and helpful links.<u></u>
	</div>
</div>
<p><u><strong><br></strong></u>
</p>
<p><u><strong>Security Notice:</strong></u><br>
</p>
<ol>
	<li><span style=3D"color:rgb(149,55,52)">Please note that we do not offer =
phone support. For security reasons, the support team assists our customers=
 exclusively via official email.<br></span></li>
	<li><span style=3D"color:rgb(149,55,52)">We Never Request Seed Phrases or =
Bank Details: Please be aware that Tangem will never ask for your seed phra=
se or bank card details. Recently, we&#39;ve been made aware of clone scamm=
ers posing as Tangem Support or Tangem Pay Support via email, attempting to=
 extort this information from our clients. Always ensure communication is t=
hrough our official channels and never share sensitive information outside =
of these verified avenues.</span></li>
</ol>
<div>
	<div>
		<div>
			<div>
				<div>
					<p><br>
					</p>
					<p>Thank you again for reaching out. We=E2=80=99re here to help and lo=
ok forward to resolving your request.
					</p>
				</div>
			</div>
		</div>
	</div>
</div>
<div>
	<div>
		<div><span class=3D"c-message_attachment__text"></span>
		</div>
	</div>
</div>

<p>----------</p><p>Kind regards,<br>The Tangem Team<br><br><em>Con=
nect with us:<br></em><a target=3D"_blank" href=3D"https://discord.gg/tange=
m"><em>Discord</em></a><a target=3D"_blank" href=3D"https://discord.gg/tang=
em%EF%BF%BC"><em><br></em></a><a target=3D"_blank" href=3D"https://t.me/+Of=
WK_Zt9cdoyOWU6"><em>Telegram ENG</em></a><em>, </em><a target=3D"_blank" hr=
ef=3D"https://t.me/+jnPtcBMpgYBlNzJi"><em>RU</em></a><em>, </em><a target=
=3D"_blank" href=3D"https://t.me/+Bn6lVC-U_L1mZmYy"><em>DE</em></a><em>, </=
em><a target=3D"_blank" href=3D"https://t.me/+mK6Vpxohb5IwNzUy"><em>FR</em>=
</a><em>, </em><a target=3D"_blank" href=3D"https://t.me/+tvxoNWda_B1hMmNi"=
><em>JP</em></a><em>, </em><a target=3D"_blank" href=3D"https://t.me/+pu62l=
0nc5fA4ZDMy"><em>ES</em></a></p>
           =20

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