EVOLUTION-NINJA

Edit File: 1744959145.M101033P8257.myaccount8.wpcpanel.com,S=9670,W=9873:2,S

Envelope-to: dom@e24.com.au
Delivery-date: Fri, 18 Apr 2025 16:52:25 +1000
Date: Fri, 18 Apr 2025 06:51:37 +0000
From: Malwarebytes Support <support@mail1.malwarebytes.com>
Reply-To: Malwarebytes Support <support@mail1.malwarebytes.com>
To: Dom <dom@e24.com.au>
Message-ID: <24K79X5PZ9R_6801f678f2b3c_5035342201754_sprut@zendesk.com>
In-Reply-To: <0ec0daaf-e457-43c9-986a-7742d9fab778@edison>
 <24K79X5PZ9R_67fe43765a44c_463534939059_sprut@zendesk.com>
References: <24K79X5PZ9R@zendesk.com>
 <24K79X5PZ9R_67ff9c0a740b0_5d3534688e9_sprut@zendesk.com>
 <24K79X5PZ9R_67fe43765a44c_463534939059_sprut@zendesk.com>
 <0ec0daaf-e457-43c9-986a-7742d9fab778@edison>
Subject: Malwarebytes Support ticket 4897200
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Add your reply above this line.

Your support ticket 4897200 has been updated and marked as solved.  Pleas=
e reply to this email to update the ticket with any questions or addition=
al information.

----------------------------------------------

Renmar, Apr 17, 2025, 23:51 PDT

Hi Dom,

Good to hear from you!

This detection was a false positive, as confirmed by our team. Please do =
the following until a permanent fix is implemented in the upcoming releas=
e.

1. On the Scan results screen, locate the detected item.
2. Next to the item's name, tap the menu icon.
3. On the action screen, select
  - Always allow: Select this option to add the file or app to the Allow =
list and exclude it from future scans. Only add items to the Allow list t=
hat you know are safe.

Best regards,
Renmar | Malwarebytes Support | support.malwarebytes.com

Verify your Digital Footprint

[24K79X-5PZ9R]=

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  <div style=3D"padding: 10px ; line-height: 18px; font-family: 'Lucida G=
rande',Verdana,Arial,sans-serif; font-size: 12px; color:#444444;">
    <div style=3D"color: #ffffff;">Add your reply above this line.</div>
    <p dir=3D"ltr">Your support ticket 4897200 has been updated and marke=
d as solved.  Please reply to this email to update the ticket with any qu=
estions or additional information.</p><p dir=3D"ltr"></p><div style=3D"ma=
rgin-top: 25px" data-version=3D"2"><table class=3D"zd-liquid-comment" wid=
th=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"pres=
entation">  <tbody><tr>    <td width=3D"100%" style=3D"padding: 15px 0; b=
order-top: 1px dotted #c5c5c5;">      <table width=3D"100%" cellpadding=3D=
"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"=
presentation">        <tbody><tr>                    <td width=3D"100%" s=
tyle=3D"padding: 0; margin: 0;" valign=3D"top">            <p style=3D"fo=
nt-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tah=
oma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; mar=
gin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">                     =
                           <strong>Renmar</strong> (Support)             =
                             </p>            <p style=3D"font-family:'Luc=
ida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif=
; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0;=
 padding: 0; color:#bbbbbb;" dir=3D"ltr">              Apr 17, 2025, 23:5=
1 PDT            </p>                                    <div class=3D"zd=
-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin=
: 15px 0;">Hi Dom,<br>&nbsp;<br>Good to hear from you!<br>&nbsp;<br>This =
detection was a false positive, as confirmed by our team. Please do the f=
ollowing until a permanent fix is implemented in the upcoming release.<br=
><ol dir=3D"auto" style=3D"padding-left: 15px; list-style-type: decimal; =
margin: 10px 0 15px 30px;"><li style=3D"margin: 10px 0;">On the Scan resu=
lts screen, locate the detected item.</li><li style=3D"margin: 10px 0;">N=
ext to the item's name, tap the menu icon.</li><li style=3D"margin: 10px =
0;">On the action screen, select<ul dir=3D"auto" style=3D"padding-left: 1=
5px; list-style-type: disc; margin: 10px 0 15px 30px;"><li style=3D"line-=
height: 22px; margin: 10px 0;">Always allow: Select this option to add th=
e file or app to the Allow list and exclude it from future scans. Only ad=
d items to the Allow list that you know are safe.</li></ul></li></ol><div=
 class=3D"signature"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height:=
 22px; margin: 15px 0;">Best regards,<br>
Renmar | Malwarebytes Support | support.malwarebytes.com</p><p dir=3D"ltr=
" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;"><a href=3D=
"https://mwb.link/4b9z1ec" rel=3D"noreferrer">Verify your Digital Footpri=
nt</a></p></div></div><p dir=3D"ltr">                      </p></td>     =
   </tr>      </tbody></table>    </td>  </tr></tbody></table></div>
  </div>
<span style=3D"color:#FFFFFF" aria-hidden=3D"true" class=3D"zd_encoded_id=
">[24K79X-5PZ9R]</span>
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