EVOLUTION-NINJA

Edit File: 1728380436.M127701P23702.myaccount8.wpcpanel.com,S=15893,W=16156:2,S

Envelope-to: dom@e24.com.au
Delivery-date: Tue, 08 Oct 2024 20:40:36 +1100
Date: Tue, 8 Oct 2024 09:39:46 +0000
From: Tangem Support <support@tangem.com>
Reply-To: Tangem Support <support@tangem.com>
To: dom@e24.com.au
Message-ID: <010001926b7fbe53-b117cdea-aab0-4123-9380-a9b590ea109f-000000@email.amazonses.com>
Subject: Re: Tangem feedback
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Feedback-ID: ::1.us-east-1.+JmA1//D9Gh9EnlGRn5ADZ6YIaRw4BypmI3nGEcZyJ8=:AmazonSES

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##- Please type your reply above this line -## Hello there, Thank you for r=
eaching out. When making a transfer, it's crucial to ensure that the sender=
's and recipient's networks align, as many tokens operate across various ne=
tworks simultaneously. If a transfer is carried out through a network diffe=
rent from the one specified by the recipient when generating the address, t=
he coins could be lost, and retrieving them would be impossible. Tokens on =
Stellar are not supported yet, but we've added your suggestion to our users=
' wishlist. We're constantly working on expanding the list of assets we sup=
port. Once we have any information about adding the tokens, we'll be sure t=
o share it on our socials. If you have any other questions or concerns, fee=
l free to let us know, and we'll do our best to assist you further. -- Kind=
 regards, The Tangem Team Connect with us: Discord Telegram ENG, RU, DE, FR=
, JP, ES ##- Mail End Separator -## On Tue, 08 Oct 2024 at 12:04 PM wrote: =
Hello! This email confirms that we've received your inquiry, which is now u=
nder review by our specialized support team. We're committed to addressing =
your concerns promptly, aiming for a 24-hour response time. Ensuring your s=
atisfaction is our top priority, and we value your patience during this pro=
cess. For a Quicker and Safer Resolution: - Send Supporting Data in Advance=
: To expedite the resolution of your issue, please provide supporting data,=
 such as the blockchain hash number (tx ID) for your transaction, as soon a=
s possible. - Email Us Directly from the Tangem App: Achieve a faster respo=
nse by sending your query via email directly from the Tangem App. This meth=
od ensures we have all your on-chain data beforehand, allowing us to effici=
ently address your concerns. While You Wait, Explore Tangem Resources: - Ta=
ngem Help Center: Visit our Help Center for articles and FAQs. - Tangem Blo=
g: Discover updates and insights on our Blog. - Join Our Community: Engage =
with fellow users in our community on Telegram and Discord. - Review Our Sa=
fety Guide: Protect yourself against scammers by reviewing our Safety Guide=
. Please note: The ONLY official Tangem Support is accessible via email. Re=
main vigilant against scammers in the blockchain space and avoid sharing pr=
ivate information or following unsolicited links. Important Security Notice=
: - We Never Request Seed Phrases or Bank Details: Please be aware that Tan=
gem will never ask for your seed phrase or bank card details. Recently, we'=
ve been made aware of clone scammers posing as Tangem Support via email, at=
tempting to extort this information from our clients. Always ensure communi=
cation is through our official channels and never share sensitive informati=
on outside of these verified avenues. Thank you for reaching out to us. We'=
re here to assist and look forward to resolving your inquiry as quickly as =
possible. Warm regards, Your Tangem Team %%[IMAPConversationId: 6704f5b9d87=
c8868d6d84815]%% %%[ConversationId: 6704f5b9d87c8868d6d84815]%%
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<html>
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 ##- Please typ=
e your reply above this line -##
 Hello there,
 Thank you for reaching o=
ut.&nbsp;
 
 When making a transfer, =
it's crucial to ensure that the sender's and recipient's networks align, as=
 many tokens operate across various networks simultaneously. If a transfer =
is carried out through a network different from the one specified by the re=
cipient when generating the address, the coins could be lost, and retrievin=
g them would be impossible. Tokens on Stellar are not supported yet,=
 but we've added your suggestion to our users' wishlist.
 We're constantly working=
 on expanding the list of assets we support. Once we have any information a=
bout adding the tokens, we'll be sure to share it on our socials.
 
 If you have any other qu=
estions or concerns, feel free to let us know, and we'll do our best to ass=
ist you further.
 
 <div data-hidden=3D"" style=3D"display: none" data-id=3D"signature"></div=
>
 --
 Kind regards, The Ta=
ngem Team Connect with us: <a target=3D"_blank" rel=3D"=
noopener noreferrer nofollow" style=3D"color: #1C6CFD" href=3D"https://disc=
ord.gg/tangem">Discord</a><a target=3D"_blank" rel=3D"noopener nor=
eferrer nofollow" style=3D"color: #1C6CFD" href=3D"https://discord.gg/tange=
m=EF=BF=BC"> </a><a target=3D"_blank" rel=3D"noopener noreferre=
r nofollow" style=3D"color: #1C6CFD" href=3D"https://t.me/+OfWK_Zt9cdoyOWU6=
">Telegram ENG</a>, <a target=3D"_blank" rel=3D"noopener =
noreferrer nofollow" style=3D"color: #1C6CFD" href=3D"https://t.me/+jnPtcBM=
pgYBlNzJi">RU</a>, <a target=3D"_blank" rel=3D"noopener n=
oreferrer nofollow" style=3D"color: #1C6CFD" href=3D"https://t.me/+Bn6lVC-U=
_L1mZmYy">DE</a>, <a target=3D"_blank" rel=3D"noopener no=
referrer nofollow" style=3D"color: #1C6CFD" href=3D"https://t.me/+mK6Vpxohb=
5IwNzUy">FR</a>, <a target=3D"_blank" rel=3D"noopener nor=
eferrer nofollow" style=3D"color: #1C6CFD" href=3D"https://t.me/+tvxoNWda_B=
1hMmNi">JP</a>, <a target=3D"_blank" rel=3D"noopener nore=
ferrer nofollow" style=3D"color: #1C6CFD" href=3D"https://t.me/+pu62l0nc5fA=
4ZDMy">ES</a>
 
 <div data-hidden style=3D"display:none;" data-id=3D"email_trail"></div><s=
pan style=3D"font-size: 0px; color: White; display:none">##- Mail End Separ=
ator -##
 <div>
 On Tue, 08 Oct 2024 at 12:04 PM <support@tangem.com>
 wrote:
 
 <blockquote style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;paddi=
ng-left:1ex;">
 Hello!
 This email confir=
ms that we've received your inquiry, which is now under review by our speci=
alized support team. We're committed to addressing your concerns promptly, =
aiming for a 24-hour response time. Ensuring your satisfac=
tion is our top priority, and we value your patience during this process.</=
p>
 
 For a Quicker and Saf=
er Resolution:
 - Send Supporting Dat=
a in Advance: To expedite the resolution of your issue, please provide supp=
orting data, such as the blockchain hash number (tx ID) for your transactio=
n, as soon as possible.
 - Email Us Directly f=
rom the Tangem App: Achieve a faster response by sending your query via ema=
il directly from the Tangem App. This method ensures we have all your on-ch=
ain data beforehand, allowing us to efficiently address your concerns.
 
 While You Wait, Explo=
re Tangem Resources:
 - Tangem Help Center:=
 Visit <a target=3D"_blank" rel=3D"noopener noreferrer nofollow" style=3D"c=
olor: #1C6CFD" href=3D"https://tangem.com/en/help_center/">our Help Center<=
/a> for articles and FAQs.
 - Tangem Blog: Discov=
er updates and insights on <a target=3D"_blank" rel=3D"noopener noreferrer =
nofollow" style=3D"color: #1C6CFD" href=3D"https://tangem.com/en/blog/">our=
 Blog</a>.
 - Join Our Community:=
 Engage with fellow users in our community on <a target=3D"_blank" rel=3D"n=
oopener noreferrer nofollow" style=3D"color: #1C6CFD" href=3D"https://t.me/=
tangem_chat">Telegram</a> and <a target=3D"_blank" rel=3D"noopener noreferr=
er nofollow" style=3D"color: #1C6CFD" href=3D"https://discord.com/invite/ta=
ngem">Discord</a>.
 - Review Our Safety G=
uide: Protect yourself against scammers by reviewing <a target=3D"_blank" r=
el=3D"noopener noreferrer nofollow" style=3D"color: #1C6CFD" href=3D"https:=
//tangem.com/en/blog/post/safeguarding-your-seed-phrase-from-phishing/">our=
 Safety Guide</a>. Please note: The ONLY official Tangem Support is accessi=
ble via email. Remain vigilant against scammers in the blockchain space and=
 avoid sharing private information or following unsolicited links.
 
 Important Security No=
tice:
 - We Never Request Se=
ed Phrases or Bank Details: Please be aware that Tangem will never ask for =
your seed phrase or bank card details. Recently, we've been made aware of c=
lone scammers posing as Tangem Support via email, attempting to extort this=
 information from our clients. Always ensure communication is through our o=
fficial channels and never share sensitive information outside of these ver=
ified avenues.
 
 Thank you for reachin=
g out to us. We're here to assist and look forward to resolving your inquir=
y as quickly as possible.
 
 Warm regards, Your=
 Tangem Team=
 %%[IMAPConversationId: 6704f5b9d87c8868d6d84815]%% 
 </blockquote>
 </support@tangem.com>
 </div> %%[Conv=
ersationId: 6704f5b9d87c8868d6d84815]%% 
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