EVOLUTION-NINJA

Edit File: 1728378347.M560579P13189.myaccount8.wpcpanel.com,S=15588,W=15869:2,S

Envelope-to: dom@e24.com.au
Delivery-date: Tue, 08 Oct 2024 20:05:47 +1100
Date: Tue, 8 Oct 2024 09:04:58 +0000
From: Tangem Support <support@tangem.com>
Reply-To: Tangem Support <support@tangem.com>
To: dom@e24.com.au
Message-ID: <010001926b5fe096-25f45fca-53cb-4966-92fe-115480a71fb9-000000@email.amazonses.com>
Subject: Re: Tangem feedback
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Feedback-ID: ::1.us-east-1.+JmA1//D9Gh9EnlGRn5ADZ6YIaRw4BypmI3nGEcZyJ8=:AmazonSES

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##- Please type your reply above this line -## Hello! This email confirms t=
hat we've received your inquiry, which is now under review by our specializ=
ed support team. We're committed to addressing your concerns promptly, aimi=
ng for a 24-hour response time. Ensuring your satisfaction is our top prior=
ity, and we value your patience during this process. For a Quicker and Safe=
r Resolution: - Send Supporting Data in Advance: To expedite the resolution=
 of your issue, please provide supporting data, such as the blockchain hash=
 number (tx ID) for your transaction, as soon as possible. - Email Us Direc=
tly from the Tangem App: Achieve a faster response by sending your query vi=
a email directly from the Tangem App. This method ensures we have all your =
on-chain data beforehand, allowing us to efficiently address your concerns.=
 While You Wait, Explore Tangem Resources: - Tangem Help Center: Visit our =
Help Center for articles and FAQs. - Tangem Blog: Discover updates and insi=
ghts on our Blog. - Join Our Community: Engage with fellow users in our com=
munity on Telegram and Discord. - Review Our Safety Guide: Protect yourself=
 against scammers by reviewing our Safety Guide. Please note: The ONLY offi=
cial Tangem Support is accessible via email. Remain vigilant against scamme=
rs in the blockchain space and avoid sharing private information or followi=
ng unsolicited links. Important Security Notice: - We Never Request Seed Ph=
rases or Bank Details: Please be aware that Tangem will never ask for your =
seed phrase or bank card details. Recently, we've been made aware of clone =
scammers posing as Tangem Support via email, attempting to extort this info=
rmation from our clients. Always ensure communication is through our offici=
al channels and never share sensitive information outside of these verified=
 avenues. Thank you for reaching out to us. We're here to assist and look f=
orward to resolving your inquiry as quickly as possible. Warm regards, Your=
 Tangem Team##- Mail End Separator -## On Tue, 08 Oct 2024 at 09:03 AM <dom=
@e24.com.au> wrote: Hi I just purchased some Velo on an exchange, and I wou=
ld like to send that to my Tangem Wallet.. However the sending of Velo it s=
hows that its the Stellar Lumens network.. But to receive Velo on Tangem it=
 shows BNB Smart chain network.. If I send this will it work or will I lose=
 the transaction.? Hi support team, The following information is optional. =
You can erase it if you don't want to share it. User Wallet ID: 9480AC7011D=
23938D0BEAD35F7B3D5A96E619EA87BAD8797BB6C0FB7EC6846E7 Total saved wallets: =
1 ---------- Card ID: AC15000000148719 Firmware version: 4.52r Linked cards=
 count: 2 Has seed phrase: false Signed hashes [secp256k1]: 11 Signed hashe=
s [ed25519]: 1 ---------- Blockchain: BNB Smart Chain Derivation path: m/44=
'/60'/0'/0/0 Host: https://bsc-dataseed.binance.org/ Wallet address: 0xCB16=
32db8eb2A9eB00B56818acCfbdE3798D7F04 Explorer link: https://bscscan.com/add=
ress/0xCB1632db8eb2A9eB00B56818acCfbdE3798D7F04 ---------- Blockchain: XRP =
Ledger Derivation path: m/44'/144'/0'/0/0 Host: https://xrplcluster.com/ Wa=
llet address: rUFPhntKC6MeoA8MrwxMEUk8MiX3fXvBn Explorer link: https://xrps=
can.com/account/rUFPhntKC6MeoA8MrwxMEUk8MiX3fXvBn ---------- Phone model: m=
oto g51 5G OS version: 31 App version: 5.16.1 Thanks Dom %%[ConversationId:=
 6704f5b9d87c8868d6d84815]%%
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<html>
 <head></head>
 <body>
  <span style=3D"font-size: 0px; color: White; display:none">##- Please typ=
e your reply above this line -##</span>
  <p style=3D"margin-bottom: 0px; margin-top: 0px">Hello!</p>
  <p style=3D"margin-bottom: 0px; margin-top: 0px"><br>This email confirms =
that we've received your inquiry, which is now under review by our speciali=
zed support team. We're committed to addressing your concerns promptly, aim=
ing for a <strong>24-hour response time</strong>. Ensuring your satisfactio=
n is our top priority, and we value your patience during this process.</p>
  <p style=3D"margin-bottom: 0px; margin-top: 0px"><br></p>
  <p style=3D"margin-bottom: 0px; margin-top: 0px">For a Quicker and Safer =
Resolution:</p>
  <p style=3D"margin-bottom: 0px; margin-top: 0px">- Send Supporting Data i=
n Advance: To expedite the resolution of your issue, please provide support=
ing data, such as the blockchain hash number (tx ID) for your transaction, =
as soon as possible.</p>
  <p style=3D"margin-bottom: 0px; margin-top: 0px">- Email Us Directly from=
 the Tangem App: Achieve a faster response by sending your query via email =
directly from the Tangem App. This method ensures we have all your on-chain=
 data beforehand, allowing us to efficiently address your concerns.</p>
  <p style=3D"margin-bottom: 0px; margin-top: 0px"><br></p>
  <p style=3D"margin-bottom: 0px; margin-top: 0px">While You Wait, Explore =
Tangem Resources:</p>
  <p style=3D"margin-bottom: 0px; margin-top: 0px">- Tangem Help Center: Vi=
sit&nbsp;<a target=3D"_blank" rel=3D"noopener noreferrer nofollow" style=3D=
"color: #1C6CFD" href=3D"https://tangem.com/en/help_center/">our Help Cente=
r</a>&nbsp;for articles and FAQs.</p>
  <p style=3D"margin-bottom: 0px; margin-top: 0px">- Tangem Blog: Discover =
updates and insights on&nbsp;<a target=3D"_blank" rel=3D"noopener noreferre=
r nofollow" style=3D"color: #1C6CFD" href=3D"https://tangem.com/en/blog/">o=
ur Blog</a>.</p>
  <p style=3D"margin-bottom: 0px; margin-top: 0px">- Join Our Community: En=
gage with fellow users in our community on&nbsp;<a target=3D"_blank" rel=3D=
"noopener noreferrer nofollow" style=3D"color: #1C6CFD" href=3D"https://t.m=
e/tangem_chat">Telegram</a>&nbsp;and&nbsp;<a target=3D"_blank" rel=3D"noope=
ner noreferrer nofollow" style=3D"color: #1C6CFD" href=3D"https://discord.c=
om/invite/tangem">Discord</a>.</p>
  <p style=3D"margin-bottom: 0px; margin-top: 0px">- Review Our Safety Guid=
e: Protect yourself against scammers by reviewing&nbsp;<a target=3D"_blank"=
 rel=3D"noopener noreferrer nofollow" style=3D"color: #1C6CFD" href=3D"http=
s://tangem.com/en/blog/post/safeguarding-your-seed-phrase-from-phishing/">o=
ur Safety Guide</a>. Please note: The ONLY official Tangem Support is acces=
sible via email. Remain vigilant against scammers in the blockchain space a=
nd avoid sharing private information or following unsolicited links.</p>
  <p style=3D"margin-bottom: 0px; margin-top: 0px"><br></p>
  <p style=3D"margin-bottom: 0px; margin-top: 0px">Important Security Notic=
e:</p>
  <p style=3D"margin-bottom: 0px; margin-top: 0px">- We Never Request Seed =
Phrases or Bank Details: Please be aware that Tangem will never ask for you=
r seed phrase or bank card details. Recently, we've been made aware of clon=
e scammers posing as Tangem Support via email, attempting to extort this in=
formation from our clients. Always ensure communication is through our offi=
cial channels and never share sensitive information outside of these verifi=
ed avenues.</p>
  <p style=3D"margin-bottom: 0px; margin-top: 0px"><br></p>
  <p style=3D"margin-bottom: 0px; margin-top: 0px">Thank you for reaching o=
ut to us. We're here to assist and look forward to resolving your inquiry a=
s quickly as possible.</p>
  <p style=3D"margin-bottom: 0px; margin-top: 0px"><br></p>
  <p style=3D"margin-bottom: 0px; margin-top: 0px">Warm regards,<br>Your Ta=
ngem Team</p><span style=3D"font-size: 0px; color: White; display:none">##-=
 Mail End Separator -##</span><br>
  <div>
   On Tue, 08 Oct 2024 at 09:03 AM &lt;dom@e24.com.au&gt; wrote:<br>
   <blockquote style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;paddin=
g-left:1ex;">
    <div id=3D"edo-message">
     <div>
      <div style=3D"font-size:16px">
       Hi I just purchased some Velo on an exchange, and I would like to se=
nd that to my Tangem Wallet..
      </div>
      <div style=3D"font-size:16px">
       However the sending of Velo it shows that its the Stellar Lumens net=
work..
      </div>
      <div style=3D"font-size:16px">
       But to receive Velo on Tangem it shows BNB Smart chain network..
      </div>
      <div style=3D"font-size:16px">
       <br>
      </div>
      <div style=3D"font-size:16px">
       If I send this will it work or will I lose the transaction.?
      </div>
      <div style=3D"font-size:16px">
       <br>
      </div>Hi support team,<br><br>The following information is optional. =
You can erase it if you don't want to share it.<br><br>User Wallet ID: 9480=
AC7011D23938D0BEAD35F7B3D5A96E619EA87BAD8797BB6C0FB7EC6846E7<br>Total saved=
 wallets: 1<br>----------<br>Card ID: AC15000000148719<br>Firmware version:=
 4.52r<br>Linked cards count: 2<br>Has seed phrase: false<br>Signed hashes =
[secp256k1]: 11<br>Signed hashes [ed25519]: 1<br>----------<br>Blockchain: =
BNB Smart Chain<br>Derivation path: m/44'/60'/0'/0/0<br>Host: <a href=3D"ht=
tps://bsc-dataseed.binance.org/<br>">https://bsc-dataseed.binance.org/<br><=
/a>Wallet address: 0xCB1632db8eb2A9eB00B56818acCfbdE3798D7F04<br>Explorer l=
ink: <a href=3D"https://bscscan.com/address/0xCB1632db8eb2A9eB00B56818acCfb=
dE3798D7F04<br>">https://bscscan.com/address/0xCB1632db8eb2A9eB00B56818acCf=
bdE3798D7F04<br></a>----------<br>Blockchain: XRP Ledger<br>Derivation path=
: m/44'/144'/0'/0/0<br>Host: <a href=3D"https://xrplcluster.com/<br>">https=
://xrplcluster.com/<br></a>Wallet address: rUFPhntKC6MeoA8MrwxMEUk8MiX3fXvB=
n<br>Explorer link: <a href=3D"https://xrpscan.com/account/rUFPhntKC6MeoA8M=
rwxMEUk8MiX3fXvBn<br>">https://xrpscan.com/account/rUFPhntKC6MeoA8MrwxMEUk8=
MiX3fXvBn<br></a>----------<br>Phone model: moto g51 5G<br>OS version: 31<b=
r>App version: 5.16.1=20
      <div style=3D"font-size:16px">
       <br>
      </div>
      <div style=3D"font-size:16px">
       <br>
      </div>
      <div style=3D"font-size:16px">
       <br>
      </div>
      <div id=3D"edo-signature">
       <div>
        Thanks Dom
       </div>
       <div>
        <br>
       </div>
       <div>
        <br>
       </div>
      </div>
     </div>
    </div>
   </blockquote>
  </div><span style=3D"font-size: 0px; color: White; display:none"> %%[Conv=
ersationId: 6704f5b9d87c8868d6d84815]%%</span><br>
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