EVOLUTION-NINJA

Edit File: 1708585099.M988895P25966.myaccount8.wpcpanel.com,S=29214,W=29767:2,S

Envelope-to: dom@e24.com.au
Delivery-date: Thu, 22 Feb 2024 17:58:19 +1100
Date: Thu, 22 Feb 2024 06:57:33 +0000
From: VicRoads <no-reply@vicroads.vic.gov.au>
To: dom@e24.com.au
Subject: Latitude Data Breach update for impacted myVicRoads customers
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Message-ID: <020800006iiluk2h-59icrb62-l9ta-pbgs-jv2r-td6vq2e0he80-000000@ap-southeast-2.amazonses.com>
Feedback-ID: 1.ap-southeast-2.FjMgXve5h7tgXiRo8UnwUAg4DL7eJ+a/zzdExs88eJY=:AmazonSES

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=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09Latitude Data Breach update for impacted my=
VicRoads customers<span style=3D"font-size:20px"></span></td>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09
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=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09</tr>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09</table>
=09=09=09=09=09=09=09=09=09=09=09=09=09</td>
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=09=09=09=09=09=09=09=09=09=09=09=09<tr>
=09=09=09=09=09=09=09=09=09=09=09=09=09
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=09=09=09=09=09=09=09=09=09=09=09=09</tr>
=09=09=09=09=09=09=09=09=09=09=09</table>
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=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<td class=3D"em_hide" width=
=3D"40" style=3D"line-height:1px;font-size:1px;">&nbsp;</td>
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=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<table width=3D"100%" bo=
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=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<td height=3D"24" =
style=3D"line-height:1px;font-size:1px;">&nbsp;</td>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09</tr>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<tr>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<td style=3D"line-=
height:1.5;font-family:'Arial', sans-serif;font-size:13px;color:#666666;">
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<br/>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p>Dear Valued =
VicRoads Customer,</p>
                                                                           =
   =09=09=09=09=09=09=09=09=09=09=09=09=09=09=09
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p>A data breac=
h by Latitude Financial Services in March 2023 resulted in the driver licen=
ce details of some Victorians being compromised. This breach was related to=
 Latitude systems and at no point were VicRoads systems compromised. </p>
=09=09=09=09=09=09
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p><strong>VicR=
oads has assessed the Latitude data that was provided to us and can confirm=
 while some licence details were part of the breach, your unique card numbe=
r on the back of your licence was not exposed.</strong> </p>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p><strong>This=
 means you do not need to replace your physical licence card.</strong> </p>

=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p>We apologise=
 for the delay in providing this advice, but we can confirm that once we re=
ceived the data from Latitude, we immediately flagged your driver licence/l=
earner permit details in the Victorian licensing registry. This means that =
if you need to transact through one of our customer channels, we=E2=80=99ll=
 ask you for further authentication requirements to prove we are speaking t=
o the right person.</p>
                                                                           =
    =20
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p>From mid-Feb=
ruary, VicRoads will also provide an additional layer of protection on your=
 licence record by putting a validation process in place that will require =
you to provide both your licence and unique card number for essential finan=
cial transactions such as opening bank accounts, loan applications, phone c=
ontracts and real estate transactions.</p>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p>As a myVicRo=
ads customer, your unique card number is available in your account, however=
 you will need to enable two-step verification to access it. You can also f=
ind it on the back of your current licence/learner permit in small print un=
der your year of birth, or by visiting a Customer Service Centre. It will a=
lso be accessible when a digital driver licence, currently being piloted in=
 Ballarat, is rolled out across Victoria in 2024.</p>

=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<h2>What will t=
his mean for you?</h2>

=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p>From mid-Feb=
ruary 2024, when you use your licence for a range of identity verification =
purposes you will be required to provide both your licence and unique card =
number. This provides extra security and an extra layer of protection, as t=
he unique card number was not recorded by Latitude or exposed in the data b=
reach.</p>
                                                                           =
    =20
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p>However, sho=
uld you wish to order a replacement licence for the same period, the easies=
t way to apply is through your myVicRoads account. You can request a refund=
 directly from Latitude showing proof of payment.</p>

=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p>If you wish =
to order a replacement licence and have recently moved, please ensure your =
address details are up to date within 14 days of your move. Again, the easi=
est way to update your address is through your myVicRoads account. However,=
 you can also call us with your new address, and we=E2=80=99ll update your =
records for you.</p>

=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<h2>Where to go=
 for further information</h2>

=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p>Thank you fo=
r your patience as we have worked through this data breach. Again, we apolo=
gise for the time it=E2=80=99s taken to provide this update. For more infor=
mation or advice, please visit our <a href=3D"https://r2fgwkct.r.ap-southea=
st-2.awstrack.me/L0/https:%2F%2Fwww.vicroads.vic.gov.au%2Flicences%2Frenew-=
replace-or-update%2Flatitude-cyber-attack%3Futm_source=3Dpinpoint%26utm_med=
ium=3Demail%26utm_campaign=3Dlatitude7%26utm_content=3Dlatitude_cyber_attac=
k/1/020800006iiluk2h-59icrb62-l9ta-pbgs-jv2r-td6vq2e0he80-000000/l9DbwdwuD6=
877jQov2KzqD1RCkU=3D143" target=3D"_blank"> <strong>website.</strong></a></=
p>

=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p>You can also=
 call our Contact Centre on <a href=3D"http://r2fgwkct.r.ap-southeast-2.aws=
track.me/L0/tel:1300752712/1/020800006iiluk2h-59icrb62-l9ta-pbgs-jv2r-td6vq=
2e0he80-000000/p3ueM9GmKKASqJeaM8aPX2V4FFE=3D143"><strong>1300 752 712</str=
ong></a> between 8.00am =E2=80=93 5.30pm Monday to Friday, and 8.30am =E2=
=80=93 12.30pm Saturday.</p>
                                                                           =
     <br/>
                                                                           =
     <p>Kind regards,<br/>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09The VicRoads Cu=
stomer Service Team</p>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<br/>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09</td>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09</tr>
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