EVOLUTION-NINJA
Edit File: 1693584187.M35900P569746.myaccount8.wpcpanel.com,S=14621,W=14911:2,RS
Return-Path: <support@mail1.malwarebytes.com> Delivered-To: dom@e24.com.au Received: from myaccount8.wpcpanel.com by myaccount8.wpcpanel.com with LMTP id SN1lATsL8mSSsQgAycIfzw (envelope-from <support@mail1.malwarebytes.com>) for <dom@e24.com.au>; Sat, 02 Sep 2023 02:03:07 +1000 Return-path: <support@mail1.malwarebytes.com> Envelope-to: dom@e24.com.au Delivery-date: Sat, 02 Sep 2023 02:03:07 +1000 Received: from outbyoip4.pod19.use1.zdsys.com ([192.161.149.4]:35442) by myaccount8.wpcpanel.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.96) (envelope-from <support@mail1.malwarebytes.com>) id 1qc6by-002OHT-1i for dom@e24.com.au; Sat, 02 Sep 2023 02:03:06 +1000 Received: from zendesk.com (unknown [10.219.27.186]) by outbyoip4.pod19.use1.zdsys.com (Postfix) with ESMTP id 4RcjTj6fhjz14K35 for <dom@e24.com.au>; Fri, 1 Sep 2023 16:02:17 +0000 (UTC) Date: Fri, 01 Sep 2023 16:02:17 +0000 From: Malwarebytes Support <support@mail1.malwarebytes.com> Reply-To: Malwarebytes Support <support@mail1.malwarebytes.com> To: Dom <dom@e24.com.au> Message-ID: <ZKZYLM9K62W_64f20b094e960_4d46a04813dd_sprut@zendesk.com> In-Reply-To: <ZKZYLM9K62W@zendesk.com> <ZKZYLM9K62W_64ef604a434ae_3846a0582756_sprut@zendesk.com> Subject: Malwarebytes Support ticket 4355884 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_64f20b09801e8_4d46a0481425"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Delivery-Context: event-id-20201228917779 Auto-Submitted: auto-generated X-Auto-Response-Suppress: All X-Mailer: Zendesk Mailer X-Zendesk-From-Account-Id: 3846edc X-Zendesk-Email-Id: 01H98QP7485ECG47SDTS7X9HBR DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=mail1.malwarebytes.com; q=dns/txt; s=zendesk1; t=1693584137; bh=TmNAHztFhsHBBfSC+39C0hnd3qB3B+PGKfadql64Cs4=; h=date:from:reply-to:to:message-id:in-reply-to:subject:mime-version:content-type:content-transfer-encoding; b=h0WppjSybJJnv+QCHLC6jjvJlE8SHZ9ERZ/jCmSo+HFv2dDHdxldbKrCebtawuT+xveaPm3qx9otcn5oZR/vlc+h/yI1IHWdYmfLbemSw2jFsRf20IWBxkdH8ftQsjqe7vRzNhAN4GwGFqt9iOogoFd1xEG81Ay4nKIlCDkFw1LlCyIfO+Nx9nOyZbetkP1Dtqidku6imfUfK/Cu/WyMpCm0qLml0bp+lJwVPJtaxNeyCtBrB4JeUb7p3zoVo2Pu+fTQmt6m8SEwzER932Ha/9AXRsSZ640p13AGUXVLgIRU+qTwCTgCLw4G1s8d7gVeHqGaORgD/7M9v5qCSeOPIA== X-Spam-Status: No, score=1.2 X-Spam-Score: 12 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "myaccount8.wpcpanel.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Add your reply above this line. Hello, Just checking in. I was wondering if you need further assistance or have more questions, just let me know and I'll be happy to help! Content analysis details: (1.2 points, 4.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: malwarebytes.com] 0.8 BAYES_50 BODY: Bayes spam probability is 40 to 60% [score: 0.5000] -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid 0.5 KAM_NUMSUBJECT Subject ends in numbers excluding current years X-Spam-Flag: NO ----==_mimepart_64f20b09801e8_4d46a0481425 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Add your reply above this line. Hello, Just checking in. I was wondering if you need further assistance or have= more questions, just let me know and I'll be happy to help! Thanks! Aric Malwarebytes Consumer Support ---------------------------------------------- Aric, Aug 30, 2023, 08:29 PDT Hello, Dom, Welcome to Malwarebytes support. My name is Aric and I will be assisting = you with your ticket **4355884**. I appreciate your patience. While Malwarebytes will report on your NFC being on, we do not restrict, = disable or remove system apps. I would try restarting the device, this will clear a lot of issue seen on= devices. If you think this is an issue with the update, you may perform a clean in= stall, please follow the directions below; Prior to doing so, we recommend clearing the data for Google Play to avoi= d any issue activating the Premium features. This will show you how to clear the App data on your mobile device. (plea= se follow the steps in order) - Open Settings. - Go to **Apps/App Manager**. - Scroll down to Google Play Store - **Clear cache** of **Google Play Store** - **Note:** You may need to select **Storage **depending on your device - If it is needed, tap **Clear Data** as well. - Click back - **Click Google Play Services** - **Clear cache** of **Google Play Services, Note:** You may need to sele= ct **Storage **depending on your device Then hit the back arrow button and - Go to **Malwarebytes** app in Apps/App Manager - **Clear cache** of **Malwarebytes** - **Note:** You may need to select **Storage** depending on your device - If it is needed, tap **Clear Data** as well. - Click the Back arrow to go back to Malwarebyte's main App Info screen - Click **Uninstall** - **Restart your device** - Go to the Google PLAY store and re-install Malwarebytes - Use Google Play Restore option. Please let me know if this resolves the issue. Aric C | Technical Product Specialist | support.malwarebytes.com ---------------------------------------------- Dom, Aug 29, 2023, 20:34 PDT Hi ever since V5 has uploaded to my mobile device (Android) it will not a= llow my NFC to work. I have ignored issues. I have disabled and enabled N= FC but everytime I try and use my banking app, and tap my mobile it does = not respond and the terminal then requires me to insert my card .. my NFC= Was working perfectly until I noticed the new version 5 was updated [ZKZYLM-9K62W]= ----==_mimepart_64f20b09801e8_4d46a0481425 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable <!DOCTYPE html><html><head> <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8= "> <style type=3D"text/css"> table td { border-collapse: collapse; } body[dir=3Drtl] .directional_text_wrapper { direction: rtl; unicode-b= idi: embed; } </style> </head> <body lang=3D"en-us" style=3D"width: 100%!important; margin: 0; padding: = 0;"> <p dir=3D"ltr"><img style=3D"display: block; margin-left: auto; margin-ri= ght: auto;" src=3D"https://www.malwarebytes.com/images/malwarebytes-main-= logo.png" width=3D"197" height=3D"auto"></p> <div style=3D"padding: 10px ; line-height: 18px; font-family: 'Lucida G= rande',Verdana,Arial,sans-serif; font-size: 12px; color:#444444;"> <div style=3D"color: #ffffff;">Add your reply above this line.</div> <p dir=3D"ltr">Hello,</p><p dir=3D"ltr">Just checking in. I was wond= ering if you need further assistance or have more questions, just let me = know and I'll be happy to help!</p><p dir=3D"ltr">Thanks!</p><p dir=3D"lt= r">Aric<br>Malwarebytes Consumer Support</p><p dir=3D"ltr"></p><div style= =3D"margin-top: 25px" data-version=3D"2"><table width=3D"100%" cellpaddin= g=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"> <tbody><tr= > <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted = #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0"= border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation"> = <tbody><tr> <td width=3D"100%" style=3D"padding: 0; m= argin: 0;" valign=3D"top"> <p style=3D"font-family:'Lucida Gra= nde','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-= size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: = 0; color:#1b1d1e;" dir=3D"ltr"> = <strong>Aric</strong> (Support) = </p> <p style=3D"font-family:'Lucida Grande','Lucida San= s Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line= -height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbb= bbb;" dir=3D"ltr"> Aug 30, 2023, 08:29 PDT </p> = <div class=3D"zd-comment" dir=3D"auto" = style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Hello, Dom,<b= r> <br>Welcome to Malwarebytes support. My name is Aric and I will b= e assisting you with your ticket <strong>4355884</strong>.<br> <br>I= appreciate your patience.<br> <br>While Malwarebytes will report on= your NFC being on, we do not restrict, disable or remove system apps.<br= > <br>I would try restarting the device, this will clear a lot of is= sue seen on devices.<br> <br>If you think this is an issue with the = update, you may perform a clean install, please follow the directions bel= ow;<br> <br>Prior to doing so, we recommend clearing the data for Go= ogle Play to avoid any issue activating the Premium features.<br> <b= r>This will show you how to clear the App data on your mobile device. (pl= ease follow the steps in order)<br><ul dir=3D"auto" style=3D"list-style-t= ype: disc; margin: 10px 0 15px 30px; padding-left: 15px"><li style=3D"lin= e-height: 22px; margin: 10px 0">Open Settings.</li><li style=3D"line-heig= ht: 22px; margin: 10px 0">Go to <strong>Apps/App Manager</strong>.</= li><li style=3D"line-height: 22px; margin: 10px 0">Scroll down to Google = Play Store</li><li style=3D"line-height: 22px; margin: 10px 0"><strong>Cl= ear cache</strong> of <strong>Google Play Store</strong></li><l= i style=3D"line-height: 22px; margin: 10px 0"><strong>Note:</strong> = ;You may need to select <strong>Storage </strong>depending on y= our device</li><li style=3D"line-height: 22px; margin: 10px 0">If it is n= eeded, tap <strong>Clear Data</strong> as well.</li><li style=3D= "line-height: 22px; margin: 10px 0">Click back</li><li style=3D"line-heig= ht: 22px; margin: 10px 0"><strong>Click Google Play Services</strong></li= ><li style=3D"line-height: 22px; margin: 10px 0"><strong>Clear cache</str= ong> of <strong>Google Play Services, Note:</strong> You m= ay need to select <strong>Storage </strong>depending on your de= vice</li></ul>Then hit the back arrow button and<br><ul dir=3D"auto" styl= e=3D"list-style-type: disc; margin: 10px 0 15px 30px; padding-left: 15px"= ><li style=3D"line-height: 22px; margin: 10px 0">Go to <strong>Malwa= rebytes</strong> app in Apps/App Manager</li><li style=3D"line-heigh= t: 22px; margin: 10px 0"><strong>Clear cache</strong> of <stron= g>Malwarebytes</strong></li><li style=3D"line-height: 22px; margin: 10px = 0"><strong>Note:</strong> You may need to select <strong>Storag= e</strong> depending on your device</li><li style=3D"line-height: 22= px; margin: 10px 0">If it is needed, tap <strong>Clear Data</strong>= as well.</li><li style=3D"line-height: 22px; margin: 10px 0">Click = the Back arrow to go back to Malwarebyte's main = App Info screen</li><li style=3D"line-height: 22px; margin: 10px 0">= Click <strong>Uninstall</strong></li><li style=3D"line-height: 22px;= margin: 10px 0"><strong>Restart your device</strong></li><li style=3D"li= ne-height: 22px; margin: 10px 0">Go to the Google PLAY store and re-insta= ll Malwarebytes</li><li style=3D"line-height: 22px; margin: 10px 0">= Use Google Play Restore option.</li></ul> <br>Please let me know if = this resolves the issue.<br><div class=3D"signature"><p dir=3D"ltr" style= =3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Aric C | Technical= Product Specialist | support.malwarebytes.com</p></div></div><p dir= =3D"ltr"> </p></td> </tr> </tbody></tabl= e> </td> </tr></tbody></table><p dir=3D"ltr"></p><table width=3D"100%= " cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation">= <tbody><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-top:= 1px dotted #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cells= pacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presentat= ion"> <tbody><tr> <td width=3D"100%" style=3D"p= adding: 0; margin: 0;" valign=3D"top"> <p style=3D"font-family= :'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-= serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: = 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> = <strong>Dom</strong> </p> <p style=3D= "font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,= Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15p= x; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> A= ug 29, 2023, 20:34 PDT </p> = <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-hei= ght: 22px; margin: 15px 0"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-h= eight: 22px; margin: 15px 0">Hi ever since V5 has uploaded to my mobile d= evice (Android) it will not allow my NFC to work. I have ignored issues. = I have disabled and enabled NFC but everytime I try and use my banking ap= p, and tap my mobile it does not respond and the terminal then requires m= e to insert my card .. my NFC Was working perfectly until I noticed the n= ew version 5 was updated</p></div> </td> </tr= > </tbody></table> </td> </tr></tbody></table></div> </div> <span style=3D"color:#FFFFFF" aria-hidden=3D"true">[ZKZYLM-9K62W]</span> </body></html>= ----==_mimepart_64f20b09801e8_4d46a0481425--