EVOLUTION-NINJA

Edit File: 1693409402.M182853P109926.myaccount8.wpcpanel.com,S=12280,W=12528:2,S

Envelope-to: dom@e24.com.au
Delivery-date: Thu, 31 Aug 2023 01:30:02 +1000
Date: Wed, 30 Aug 2023 15:29:14 +0000
From: Malwarebytes Support <support@mail1.malwarebytes.com>
Reply-To: Malwarebytes Support <support@mail1.malwarebytes.com>
To: Dom <dom@e24.com.au>
Message-ID: <ZKZYLM9K62W_64ef604a434ae_3846a0582756_sprut@zendesk.com>
In-Reply-To: <ZKZYLM9K62W@zendesk.com>
 <ZKZYLM9K62W_64eeb8e23ad3b_4446a03912c7_sprut@zendesk.com>
Subject: Malwarebytes Support ticket 4355884
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Add your reply above this line.

Your support ticket 4355884 has been updated.  Please reply to this email=
 to update the ticket with any questions or additional information.

----------------------------------------------

Aric, Aug 30, 2023, 08:29 PDT

Hello, Dom,

Welcome to Malwarebytes support. My name is Aric and I will be assisting =
you with your ticket **4355884**.

I appreciate your patience.

While Malwarebytes will report on your NFC being on, we do not restrict, =
disable or remove system apps.

I would try restarting the device, this will clear a lot of issue seen on=
 devices.

If you think this is an issue with the update, you may perform a clean in=
stall, please follow the directions below;

Prior to doing so, we recommend clearing the data for Google Play to avoi=
d any issue activating the Premium features.

This will show you how to clear the App data on your mobile device. (plea=
se follow the steps in order)

- Open Settings.
- Go to **Apps/App Manager**.
- Scroll down to Google Play Store
- **Clear cache** of **Google Play Store**
- **Note:** You may need to select **Storage **depending on your device
- If it is needed, tap **Clear Data** as well.
- Click back
- **Click Google Play Services**
- **Clear cache** of **Google Play Services, Note:** You may need to sele=
ct **Storage **depending on your device
Then hit the back arrow button and

- Go to **Malwarebytes** app in Apps/App Manager
- **Clear cache** of **Malwarebytes**
- **Note:** You may need to select **Storage** depending on your device
- If it is needed, tap **Clear Data** as well.
- Click the Back arrow to go back to Malwarebyte's main App Info screen
- Click **Uninstall**
- **Restart your device**
- Go to the Google PLAY store and re-install Malwarebytes
- Use Google Play Restore option.

Please let me know if this resolves the issue.

Aric C | Technical Product Specialist | support.malwarebytes.com

[ZKZYLM-9K62W]=

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    <div style=3D"color: #ffffff;">Add your reply above this line.</div>
    <p dir=3D"ltr">Your support ticket 4355884 has been updated.  Please =
reply to this email to update the ticket with any questions or additional=
 information.</p><p dir=3D"ltr"></p><div style=3D"margin-top: 25px" data-=
version=3D"2"><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" b=
order=3D"0" role=3D"presentation">  <tbody><tr>    <td width=3D"100%" sty=
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px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"l=
tr">                                                <strong>Aric</strong>=
 (Support)                                          </p>            <p st=
yle=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Ve=
rdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-botto=
m: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">         =
     Aug 30, 2023, 08:29 PDT            </p>                             =
       <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; li=
ne-height: 22px; margin: 15px 0">Hello, Dom,<br>&nbsp;<br>Welcome to Malw=
arebytes support. My name is Aric and I will be assisting you with your t=
icket <strong>4355884</strong>.<br>&nbsp;<br>I appreciate your patience.<=
br>&nbsp;<br>While Malwarebytes will report on your NFC being on, we do n=
ot restrict, disable or remove system apps.<br>&nbsp;<br>I would try rest=
arting the device, this will clear a lot of issue seen on devices.<br>&nb=
sp;<br>If you think this is an issue with the update, you may perform a c=
lean install, please follow the directions below;<br>&nbsp;<br>Prior to d=
oing so, we recommend clearing the data for Google Play to avoid any issu=
e activating the Premium features.<br>&nbsp;<br>This will show you how to=
 clear the App data on your mobile device. (please follow the steps in or=
der)<br><ul dir=3D"auto" style=3D"list-style-type: disc; margin: 10px 0 1=
5px 30px; padding-left: 15px"><li style=3D"line-height: 22px; margin: 10p=
x 0">Open Settings.</li><li style=3D"line-height: 22px; margin: 10px 0">G=
o to&nbsp;<strong>Apps/App Manager</strong>.</li><li style=3D"line-height=
: 22px; margin: 10px 0">Scroll down to Google Play Store</li><li style=3D=
"line-height: 22px; margin: 10px 0"><strong>Clear cache</strong>&nbsp;of&=
nbsp;<strong>Google Play Store</strong></li><li style=3D"line-height: 22p=
x; margin: 10px 0"><strong>Note:</strong>&nbsp;You may need to select&nbs=
p;<strong>Storage&nbsp;</strong>depending on your device</li><li style=3D=
"line-height: 22px; margin: 10px 0">If it is needed, tap&nbsp;<strong>Cle=
ar Data</strong>&nbsp;as well.</li><li style=3D"line-height: 22px; margin=
: 10px 0">Click back</li><li style=3D"line-height: 22px; margin: 10px 0">=
<strong>Click Google Play Services</strong></li><li style=3D"line-height:=
 22px; margin: 10px 0"><strong>Clear cache</strong>&nbsp;of&nbsp;<strong>=
Google Play Services, Note:</strong>&nbsp;You may need to select&nbsp;<st=
rong>Storage&nbsp;</strong>depending on your device</li></ul>Then hit the=
 back arrow button and<br><ul dir=3D"auto" style=3D"list-style-type: disc=
; margin: 10px 0 15px 30px; padding-left: 15px"><li style=3D"line-height:=
 22px; margin: 10px 0">Go to&nbsp;<strong>Malwarebytes</strong>&nbsp;app =
in Apps/App Manager</li><li style=3D"line-height: 22px; margin: 10px 0"><=
strong>Clear cache</strong>&nbsp;of&nbsp;<strong>Malwarebytes</strong></l=
i><li style=3D"line-height: 22px; margin: 10px 0"><strong>Note:</strong>&=
nbsp;You may need to select&nbsp;<strong>Storage</strong>&nbsp;depending =
on your device</li><li style=3D"line-height: 22px; margin: 10px 0">If it =
is needed, tap&nbsp;<strong>Clear Data</strong>&nbsp;as well.</li><li sty=
le=3D"line-height: 22px; margin: 10px 0">Click the&nbsp;Back arrow&nbsp;t=
o go back to&nbsp;Malwarebyte's&nbsp;main&nbsp;App Info&nbsp;screen</li><=
li style=3D"line-height: 22px; margin: 10px 0">Click&nbsp;<strong>Uninsta=
ll</strong></li><li style=3D"line-height: 22px; margin: 10px 0"><strong>R=
estart your device</strong></li><li style=3D"line-height: 22px; margin: 1=
0px 0">Go to the Google PLAY store and re-install&nbsp;Malwarebytes</li><=
li style=3D"line-height: 22px; margin: 10px 0">Use Google Play Restore op=
tion.</li></ul>&nbsp;<br>Please let me know if this resolves the issue.<b=
r><div class=3D"signature"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-h=
eight: 22px; margin: 15px 0">Aric C | Technical Product Specialist |&nbsp=
;support.malwarebytes.com</p></div></div><p dir=3D"ltr">                 =
     </p></td>        </tr>      </tbody></table>    </td>  </tr></tbody>=
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