EVOLUTION-NINJA

Edit File: 1679929388.M25102P1734365.myaccount8.wpcpanel.com,S=15627,W=15928:2,RS

Envelope-to: ds@e24.com.au
Delivery-date: Tue, 28 Mar 2023 02:03:08 +1100
Date: Mon, 27 Mar 2023 15:02:20 +0000
From: "SafePal Support (SafePal)" <support@safepalsupport.zendesk.com>
Reply-To: SafePal <support+id133653@safepalsupport.zendesk.com>
To: Dominic <ds@e24.com.au>
Message-ID: <LZXM73LO77P_6421affc3d6d9_3f4a381022976_sprut@zendesk.com>
In-Reply-To: <LZXM73LO77P@zendesk.com>
 <LZXM73LO77P_6420bb2c27544_4e4a3823833fb_sprut@zendesk.com>
Subject: [SafePal] Re: Re missing Token and price
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Your request (133653) has been updated. To add additional comments, reply=
 to this email or click the link below:
https://safepalsupport.zendesk.com/hc/requests/133653

----------------------------------------------

SafePal Support, Mar 27, 2023, 23:02 GMT+8

Hi Dominic,

Thank you very much for reaching out to SafePal!

Can you please tell us if your funds still not shown?

Please be sure to have a powerfull enough internet connection ,wifi is be=
tter, if it still not working ,please resynchronize your wallet.

To resynchronize your wallet, please be sure that you have successfully b=
acked up your recovery phrase and verified this backup.

To verify your backup, please click your wallet name at the top of the ap=
p, select the 3 dot button next to the wallet name, select "mnemonic phra=
se" and write these 12/24 words on a paper, in the right order (be aware =
that nobody can find it for you if you lose your phrase), be attentive to=
 each letter, if you do 1 mistake, for example, if you write "leak" inste=
ad of "lake" or "tell" instead of "tall", you will not be able to recover=
 your funds, and nobody will be able to help you to locate the mistake.

Once you have your phrase on your paper, please install the Safepal app o=
n a second phone, then create a password and select "software wallet/impo=
rt/import via mnemonic", then enter the seed phrase, enter a random name =
and import your wallet.

You will normally see your funds, if you see them, the recovery is succes=
sful, so you can uninstall the app from this 2nd phone, then reinstall it=
 on your 1st phone and import the wallet with your phrase.

Your issue should be solved after that and your XDC should be shown.

Best regards,

Jack

SafePal Support Team

SafePal--Crypto Made Simple I SafePal Official Links

----------------------------------------------

Dominic, Mar 27, 2023, 05:37 GMT+8

My XDC is missing it's balance and price again...node error appearing in =
the nodes page?

--------------------------------
This email is a service from SafePal.

[LZXM73-LO77P]=

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  <div style=3D"padding: 10px; line-height: 1.5; font-family: 'Lucida Gra=
nde',Verdana,Arial,sans-serif; font-size: 12px; color:#444444;">
    <p dir=3D"ltr">Your request (133653) has been updated. To add additio=
nal comments, reply to this email or click the link below:<br><a href=3D"=
https://safepalsupport.zendesk.com/hc/requests/133653" rel=3D"noreferrer"=
>https://safepalsupport.zendesk.com/hc/requests/133653</a></p><p dir=3D"l=
tr"></p><div style=3D"margin-top: 25px" data-version=3D"2"><table width=3D=
"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentat=
ion">  <tbody><tr>    <td width=3D"100%" style=3D"padding: 15px 0; border=
-top: 1px dotted #c5c5c5;">      <table width=3D"100%" cellpadding=3D"0" =
cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"pres=
entation">        <tbody><tr>                      <td valign=3D"top" sty=
le=3D"padding: 0 15px 0 15px; width: 40px;">              <img width=3D"4=
0" height=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outli=
ne: none; text-decoration: none; -webkit-border-radius: 5px; -moz-border-=
radius: 5px; border-radius: 5px;" src=3D"https://safepalsupport.zendesk.c=
om/images/2016/default-avatar-80.png">            </td>                  =
  <td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">    =
        <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lu=
cida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px;=
 margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"=
>                                                <strong>SafePal Support<=
/strong> (SafePal)                                          </p>         =
   <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida =
Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; marg=
in-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> =
             Mar 27, 2023, 23:02 GMT+8            </p>                   =
                 <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #=
2b2e2f; line-height: 22px; margin: 15px 0"><p dir=3D"ltr" style=3D"color:=
 #2b2e2f; line-height: 22px; margin: 15px 0">Hi Dominic,</p><p dir=3D"ltr=
" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p =
dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">T=
hank you very much for reaching out to SafePal!</p><p dir=3D"ltr" style=3D=
"color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr=
" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p =
dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">C=
an you please tell us if your funds still not shown?</p><p dir=3D"ltr" st=
yle=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Please be sure =
to have a powerfull enough internet connection ,wifi is better, if it sti=
ll not working ,please resynchronize your wallet.</p><p dir=3D"ltr" style=
=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"=
ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">To resyn=
chronize your wallet, please be sure that you have successfully backed up=
 your recovery phrase and verified this backup.</p><p dir=3D"ltr" style=3D=
"color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr=
" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">To verify y=
our backup, please click your wallet name at the top of the app, select t=
he 3 dot button next to the wallet name, select "mnemonic phrase" and wri=
te these 12/24 words on a paper, in the right order (be aware that nobody=
 can find it for you if you lose your phrase), be attentive to each lette=
r, if you do 1 mistake, for example, if you write "leak" instead of "lake=
" or "tell" instead of "tall", you will not be able to recover your funds=
, and nobody will be able to help you to locate the mistake.</p><p dir=3D=
"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p=
><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px =
0">Once you have your phrase on your paper, please install the Safepal ap=
p on a second phone, then create a password and select "software wallet/i=
mport/import via mnemonic", then enter the seed phrase, enter a random na=
me and import your wallet.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; lin=
e-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2=
b2e2f; line-height: 22px; margin: 15px 0">You will normally see your fund=
s, if you see them, the recovery is successful, so you can uninstall the =
app from this 2nd phone, then reinstall it on your 1st phone and import t=
he wallet with your phrase.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; li=
ne-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #=
2b2e2f; line-height: 22px; margin: 15px 0">Your issue should be solved af=
ter that and your XDC should be shown.</p><p dir=3D"ltr" style=3D"color: =
#2b2e2f; line-height: 22px; margin: 15px 0">Best regards,</p><p dir=3D"lt=
r" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Jack</p><p=
 dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">=
SafePal Support Team</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-heig=
ht: 22px; margin: 15px 0">&nbsp;</p><p dir=3D"ltr" style=3D"color: #2b2e2=
f; line-height: 22px; margin: 15px 0">SafePal--Crypto Made Simple I  <a h=
ref=3D"https://safepal.com/sitemap" rel=3D"noopener noreferrer">SafePal O=
fficial Links </a></p></div><p dir=3D"ltr">                      </p></td=
>        </tr>      </tbody></table>    </td>  </tr></tbody></table><p di=
r=3D"ltr"></p><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" b=
order=3D"0" role=3D"presentation">  <tbody><tr>    <td width=3D"100%" sty=
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h=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"tabl=
e-layout:fixed;" role=3D"presentation">        <tbody><tr>               =
       <td valign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;">=
              <img width=3D"40" height=3D"40" alt=3D"" style=3D"height: a=
uto; line-height: 100%; outline: none; text-decoration: none; -webkit-bor=
der-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" src=3D"htt=
ps://safepalsupport.zendesk.com/images/2016/default-avatar-80.png">      =
      </td>                    <td width=3D"100%" style=3D"padding: 0; ma=
rgin: 0;" valign=3D"top">            <p style=3D"font-family:'Lucida Gran=
de','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-s=
ize: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0=
; color:#1b1d1e;" dir=3D"ltr">                              <strong>Domin=
ic</strong>                          </p>            <p style=3D"font-fam=
ily:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sa=
ns-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin=
-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              Mar 27, 20=
23, 05:37 GMT+8            </p>                                    <div c=
lass=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22=
px; margin: 15px 0">My XDC is missing it's balance and price again...node=
 error appearing in the nodes page?</div><p dir=3D"ltr">                 =
     </p></td>        </tr>      </tbody></table>    </td>  </tr></tbody>=
</table></div>
  </div>
  <div style=3D"padding: 10px; line-height: 1.5; font-family: 'Lucida Gra=
nde',Verdana,Arial,sans-serif; font-size: 12px; color: #aaaaaa; margin: 1=
0px 0 14px 0; padding-top: 10px; border-top: 1px solid #eeeeee;">
    This email is a service from SafePal. Delivered by <a href=3D"https:/=
/www.zendesk.com/support/?utm_campaign=3Dtext&amp;utm_content=3DSafePal&a=
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le=3D"color:black;" target=3D"_blank">Zendesk</a>
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<span style=3D"color:#FFFFFF" aria-hidden=3D"true">[LZXM73-LO77P]</span>

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