EVOLUTION-NINJA
Edit File: 1679634896.M96379P948358.myaccount8.wpcpanel.com,S=13475,W=13744:2,RS
Return-Path: <support@safepalsupport.zendesk.com> Delivered-To: dom@e24.com.au Received: from myaccount8.wpcpanel.com by myaccount8.wpcpanel.com with LMTP id YJqWBdAxHWSGeA4AycIfzw (envelope-from <support@safepalsupport.zendesk.com>) for <dom@e24.com.au>; Fri, 24 Mar 2023 16:14:56 +1100 Return-path: <support@safepalsupport.zendesk.com> Envelope-to: dom@e24.com.au Delivery-date: Fri, 24 Mar 2023 16:14:56 +1100 Received: from deferred3.pod27.use2.zdsys.com ([192.161.152.48]:58956) by myaccount8.wpcpanel.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.96) (envelope-from <support@safepalsupport.zendesk.com>) id 1pfZlM-003yjf-2Q for dom@e24.com.au; Fri, 24 Mar 2023 16:14:56 +1100 Received: from outbyoip7.pod27.use2.zdsys.com (ip-10-222-52-31.us-east-2.compute.internal [10.222.52.31]) by deferred3.pod27.use2.zdsys.com (Postfix) with ESMTP id 4PhrW04wptz14S5w for <dom@e24.com.au>; Thu, 23 Mar 2023 03:31:42 +0000 (UTC) Received: from zendesk.com (ip-10-222-49-78.us-east-2.compute.internal [10.222.49.78]) by outbyoip7.pod27.use2.zdsys.com (Postfix) with ESMTP id 4PhrVQ4PcRz14K2l for <dom@e24.com.au>; Thu, 23 Mar 2023 03:31:12 +0000 (UTC) Date: Thu, 23 Mar 2023 03:31:12 +0000 From: "SafePal Support (SafePal)" <support@safepalsupport.zendesk.com> Reply-To: SafePal <support+id133100@safepalsupport.zendesk.com> To: Dom <dom@e24.com.au> Message-ID: <P8ZQ4QG6YLL_641bc800b9dc_554a383934f9_sprut@zendesk.com> In-Reply-To: <P8ZQ4QG6YLL@zendesk.com> <P8ZQ4QG6YLL_641b897160e4b_504a3848224c_sprut@zendesk.com> Subject: [SafePal] Re: Missing XDC TOKENS AND Balance Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_641bc800563e4_554a38393524"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Delivery-Context: event-id-13908129330459 Auto-Submitted: auto-generated X-Auto-Response-Suppress: All X-Mailer: Zendesk Mailer X-Zendesk-From-Account-Id: 46c3e4a X-Zendesk-Email-Id: 01GW68AG2YSFYJYGJ8HZAAGSKG DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com; q=dns/txt; s=zendesk2; t=1679542272; bh=ahgijHlo0QjJvZso3+AVvjm/eZd8T8SnZH5wXH+6SwQ=; h=date:from:reply-to:to:message-id:in-reply-to:subject:mime-version:content-type:content-transfer-encoding; b=U5qvnz73uaNPJhahim3XZaOxgYk9DPpJD4Ty2n6j5Z48wZC+ZR+VPg+9LkNh3hUDbecQpdQtDU2NVB/E9ohILHKbe1522NBZLAm3PWJ+mAup4fpOOE8e5zqglQOHr1Yiwz25D1j76pLPHg+GDotOJKAba7fbCkzCFiF5CvCU3KN9vK8g+S4fgMdPyuSA+4jemcfXMctNhVo7YBZXBe4zenl8JghL8+0/mwXV13I9zhch2cc5dZdTd2/GA2knQbIZFtSB7OdNnh6cL3f31mglF+u+pbVv2OOWsvCUhFIaOxuEXCushbWnAeNW2ewbQOIB3KTDtwIQcHMiK/43qP4vKg== X-Spam-Status: No, score=-7.3 X-Spam-Score: -72 X-Spam-Bar: ------- X-Ham-Report: Spam detection software, running on the system "myaccount8.wpcpanel.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Your request (133100) has been updated. To add additional comments, reply to this email or click the link below: https://safepalsupport.zendesk.com/hc/requests/133100 Content analysis details: (-7.3 points, 4.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.8 BAYES_50 BODY: Bayes spam probability is 40 to 60% [score: 0.4967] 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: zendesk.com] -7.5 USER_IN_DEF_SPF_WL From: address is in the default SPF welcome-list -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_EF Message has a valid DKIM or DK signature from envelope-from domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.5 ENV_AND_HDR_SPF_MATCH Env and Hdr From used in default SPF WL Match -0.0 DKIMWL_WL_HIGH DKIMwl.org - High trust sender X-Spam-Flag: NO ----==_mimepart_641bc800563e4_554a38393524 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Your request (133100) has been updated. To add additional comments, reply= to this email or click the link below: https://safepalsupport.zendesk.com/hc/requests/133100 ---------------------------------------------- SafePal Support, Mar 23, 2023, 11:31 GMT+8 Hi Dom, Thank you very much for reaching out to SafePal! There should be a node issue with the XDC network, but now it is fixed. Could you please scroll down your App screen to refresh your SafePal App,= and then check if you can see the balance in the wallet? Looking forward to your reply and feedback, thank you! Have a good day! Best regards, Devin SafePal Support Team SafePal--Crypto Made Simple I SafePal Official Links ---------------------------------------------- Dom, Mar 23, 2023, 07:04 GMT+8 My XDC TOKENS and Balance are both displaying Zero..? -------------------------------- This email is a service from SafePal. [P8ZQ4Q-G6YLL]= ----==_mimepart_641bc800563e4_554a38393524 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable <!DOCTYPE html><html><head> <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8= "> <style type=3D"text/css"> table td { border-collapse: collapse; } body[dir=3Drtl] .directional_text_wrapper { direction: rtl; unicode-b= idi: embed; } </style> <style type=3D"text/css"> @media only screen and (max-width: 768px) { .simplified-email-footer .namecard { display: block; min-width: 100%; padding: 0 0 16px 0; } .simplified-email-footer .content { padding: 16px; } } </style> </head> <body lang=3D"en-us" style=3D"width: 100%!important; margin: 0; padding: = 0;"> <div style=3D"padding: 10px; line-height: 1.5; font-family: 'Lucida Gra= nde',Verdana,Arial,sans-serif; font-size: 12px; color:#444444;"> <p dir=3D"ltr">Your request (133100) has been updated. To add additio= nal comments, reply to this email or click the link below:<br><a href=3D"= https://safepalsupport.zendesk.com/hc/requests/133100" rel=3D"noreferrer"= >https://safepalsupport.zendesk.com/hc/requests/133100</a></p><p dir=3D"l= tr"></p><div style=3D"margin-top: 25px" data-version=3D"2"><table width=3D= "100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentat= ion"> <tbody><tr> <td width=3D"100%" style=3D"padding: 15px 0; border= -top: 1px dotted #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" = cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"pres= entation"> <tbody><tr> <td valign=3D"top" sty= le=3D"padding: 0 15px 0 15px; width: 40px;"> <img width=3D"4= 0" height=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outli= ne: none; text-decoration: none; -webkit-border-radius: 5px; -moz-border-= radius: 5px; border-radius: 5px;" src=3D"https://safepalsupport.zendesk.c= om/images/2016/default-avatar-80.png"> </td> = <td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top"> = <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lu= cida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px;= margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"= > <strong>SafePal Support<= /strong> (SafePal) </p> = <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida = Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; marg= in-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> = Mar 23, 2023, 11:31 GMT+8 </p> = <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #= 2b2e2f; line-height: 22px; margin: 15px 0"><p dir=3D"ltr" style=3D"color:= #2b2e2f; line-height: 22px; margin: 15px 0">Hi Dom,</p><p dir=3D"ltr" st= yle=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D= "ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Thank y= ou very much for reaching out to SafePal!</p><p dir=3D"ltr" style=3D"colo= r: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" sty= le=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">There should be = a node issue with the XDC network, but now it is fixed.</p><p dir=3D"ltr"= style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Could you pl= ease scroll down your App screen to refresh your SafePal App, and then ch= eck if you can see the balance in the wallet?</p><p dir=3D"ltr" style=3D"= color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr"= style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Looking forw= ard to your reply and feedback, thank you!</p><p dir=3D"ltr" style=3D"col= or: #2b2e2f; line-height: 22px; margin: 15px 0">Have a good day!</p><p di= r=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0"><br= ></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 1= 5px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px;= margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-hei= ght: 22px; margin: 15px 0">Best regards,</p><p dir=3D"ltr" style=3D"color= : #2b2e2f; line-height: 22px; margin: 15px 0">Devin</p><p dir=3D"ltr" sty= le=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">SafePal Support = Team</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin= : 15px 0"> </p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: = 22px; margin: 15px 0">SafePal--Crypto Made Simple I <a href=3D"https://s= afepal.com/sitemap" rel=3D"noopener noreferrer">SafePal Official Links </= a></p></div><p dir=3D"ltr"> </p></td> </tr> = </tbody></table> </td> </tr></tbody></table><p dir=3D"ltr"></p><t= able width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role= =3D"presentation"> <tbody><tr> <td width=3D"100%" style=3D"padding: 1= 5px 0; border-top: 1px dotted #c5c5c5;"> <table width=3D"100%" cellp= adding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;"= role=3D"presentation"> <tbody><tr> <td valig= n=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;"> <i= mg width=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; line-height= : 100%; outline: none; text-decoration: none; -webkit-border-radius: 5px;= -moz-border-radius: 5px; border-radius: 5px;" src=3D"https://safepalsupp= ort.zendesk.com/images/2016/default-avatar-80.png"> </td> = <td width=3D"100%" style=3D"padding: 0; margin: 0;" valign= =3D"top"> <p style=3D"font-family:'Lucida Grande','Lucida Sans= Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-= height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;= " dir=3D"ltr"> <strong>Dom</strong> = </p> <p style=3D"font-family:'Lucida Grande',= 'Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size:= 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0;= color:#bbbbbb;" dir=3D"ltr"> Mar 23, 2023, 07:04 GMT+8 = </p> <div class=3D"zd-comment" = dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">= My XDC TOKENS and Balance are both displaying Zero..?</div><p dir=3D"ltr"= > </p></td> </tr> </tbody></table> </= td> </tr></tbody></table></div> </div> <div style=3D"padding: 10px; line-height: 1.5; font-family: 'Lucida Gra= nde',Verdana,Arial,sans-serif; font-size: 12px; color: #aaaaaa; margin: 1= 0px 0 14px 0; padding-top: 10px; border-top: 1px solid #eeeeee;"> This email is a service from SafePal. 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