EVOLUTION-NINJA

Edit File: 1664286979.M215791P713901.myaccount8.wpcpanel.com,S=46291,W=47347:2,S

Envelope-to: dom@e24.com.au
Delivery-date: Tue, 27 Sep 2022 23:56:19 +1000
From: "Optus" <noreply@e.optus.com.au>
To: <dom@e24.com.au>
Subject: Urgent update from Optus about your personal information
Date: Tue, 27 Sep 2022 07:55:21 -0600
MIME-Version: 1.0
Reply-To: "noreply" <reply-fe591678706206757315-288_HTML-31100097-6201477-6001@email.optus.com.au>
Message-ID: <505747c7-59df-42e3-b58d-cebee6881861@ind1s06mta1298.xt.local>
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Optus

Dear Dominic,

It is with great disappointment I’m writing to let you know that Optus has been a victim of a cyberattack. As a former Optus customer this has resulted in the disclosure of some of your personal information.

No financial information or passwords have been accessed. The information which has been exposed is a combination of your name, date of birth, email, phone number and/or address associated with your former account. No ID document numbers or details have been affected.

Upon discovering the cyberattack, we immediately took action to shut it down to protect your information. While our investigation is not yet complete, we wanted you to be aware of what has happened so that you can be extra vigilant at this time.

We are currently not aware of customers or former customers having suffered any harm, but we encourage you to have heightened awareness across your accounts, including:

Look out for any suspicious or unexpected activity across your online accounts, including your bank accounts. Make sure to report any fraudulent activity immediately to the related provider.

Look out for contact from scammers who may have your personal information. This may include suspicious emails, texts, phone calls or messages on social media.

Never click on any links that look suspicious and never provide your passwords, or any personal or financial information.

If people call you posing as a credible organisation and request access to your computer, always say no.

You would have seen we announced this first in the media. We did this as it was the quickest and most effective way to alert you and all those impacted, while also communicating the severity of the situation through trusted media sources.

For the most up-to-date information and FAQs, go to 
 
optus.com.au . If you wish to speak to us, call 
 
133 937 .

We apologise unreservedly and are devastated this could occur. We are working as hard as possible with the relevant authorities and organisations to ensure no harm comes from this unfortunate occurrence.

Sincerely,

Kelly Bayer Rosmarin
 
CEO, Optus

This email was sent by: Optus
 1 Lyonpark Road Macquarie Park, NSW, 2113, Australia.

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<div class="preheader" style="font-size: 1px; display: none !important;">Here's what you need to know</div>
    <img src="http://click.email.optus.com.au/open.aspx?ffcb10-fe591678706206757315-fe4e1d777c6d0c7d7513-fe9412727565007a72-ff5d16787d-fe6a17717464047d7c13-ff3812707565&d=60201&bmt=0" width="1" height="1" alt="">
        
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              <h1 style="Margin:0;"><img alt="Urgent update from Optus about your personal information" style="border: 0; display: block;" border="0" src="https://image.exacttarget.com/lib/fe9412727565007a72/m/35/header_cyber_incident.png" width="650" class="photo"></h1>
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                        <p style="margin-top:0;margin-bottom:22px;">Dear Dominic,</p>
                        <p style="margin-top:0;margin-bottom:22px;">It is with great disappointment I’m writing to let you know that Optus has been a victim of a cyberattack. As a former Optus customer this has resulted in the disclosure of some of your personal information.
                        </p>
                        <p style="margin-top:0;margin-bottom:22px;">No financial information or passwords have been accessed. The information which has been exposed is a combination of your name, date of birth, email, phone number and/or address associated with your former account. <b>No ID document numbers or details have been affected.</b>
                        </p>
                        <p style="margin-top:0;margin-bottom:22px;">Upon discovering the cyberattack, we immediately took action to shut it down to protect your information. While our investigation is not yet complete, we wanted you to be aware of what has happened so that you can be extra vigilant at this time.
                        </p>
                        <p style="margin-top:0;margin-bottom:0px;">We are currently not aware of customers or former customers having suffered any harm, but we encourage you to have heightened awareness across your accounts, including:
                        </p>
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                                    Look out for any suspicious or unexpected activity across your online accounts, including your bank accounts. Make sure to report any fraudulent activity immediately to the related provider.
                                </td>
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                                <td align="left" valign="top" width="16" style="padding-right: 10px; padding-bottom:12px;" class="">
                                    <img alt="" style="border: 0; display: block; margin: 0 auto;" border="0" src="https://image.exacttarget.com/lib/fe9412727565007a72/m/34/tick-icon2.png" width="16">
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                                <td style="padding-left:10px; padding-bottom:14px;text-align: left; color: #000000;mso-line-height-rule:exactly; line-height: 20px; font-family: Arial, Helvetica, sans-serif; font-size: 15px;" align="left" valign="top">
                                    Look out for contact from scammers who may have your personal information. This may include suspicious emails, texts, phone calls or messages on social media. 
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                                    Never click on any links that look suspicious and never provide your passwords, or any personal or financial information.

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                                    If people call you posing as a credible organisation and request access to your computer, always say no.

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                        <p style="margin-top:10px;margin-bottom:22px;">You would have seen we announced this first in the media. We did this as it was the quickest and most effective way to alert you and all those impacted, while also communicating the severity of the situation through trusted media sources. 
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                        <p style="margin-top:10px;margin-bottom:22px;">For the most up-to-date information and FAQs, go to <a href="" style="color: #000000; text-decoration: none;cursor: none;pointer-events: none;">optus.com.au</a>. If you wish to speak to us, call <span class="black-links" style="color: #000000; text-decoration: none;"><a href="" style="color: #000000; text-decoration: none;cursor: none;pointer-events: none;">133 937</a>.</span>
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                        <p style="margin-top:0;margin-bottom:0px;">We apologise unreservedly and are devastated this could occur. We are working as hard as possible with the relevant authorities and organisations to ensure no harm comes from this unfortunate occurrence.
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                                <td valign="top" align="left" style="text-align: left; color: #414042; line-height: 23px; font-family: Arial, Helvetica, sans-serif; font-size: 15px; padding-bottom: 5px;">Sincerely,
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                                    <img alt="We've extended the 20% discount on your Wireless Broadband plan fee" style="border: 0; display: block;" border="0" src="https://image.exacttarget.com/lib/fe9412727565007a72/m/35/KBR_signature.png" width="100">
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                                <td valign="top" align="left" style="text-align: left; color: #414042; line-height: 23px; font-family: Arial, Helvetica, sans-serif; font-size: 15px; padding-bottom: 5px;">Kelly Bayer Rosmarin
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                                                <span class="appleLinksLightGrey">1 Lyonpark Road Macquarie Park, NSW, 2113, Australia</span>.

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