EVOLUTION-NINJA
Edit File: 1579309374.M652553P14207.myaccount8.wpcpanel.com,S=11118,W=11383:2,FRS
Return-Path: <support@zookal.zendesk.com> Delivered-To: helen@e24.com.au Received: from myaccount8.wpcpanel.com by myaccount8.wpcpanel.com with LMTP id QFz3JT5ZIl5/NwAAycIfzw (envelope-from <support@zookal.zendesk.com>) for <helen@e24.com.au>; Sat, 18 Jan 2020 12:02:54 +1100 Return-path: <support@zookal.zendesk.com> Envelope-to: helen@e24.com.au Delivery-date: Sat, 18 Jan 2020 12:02:54 +1100 Received: from outbyoip6.pod19.use1.zdsys.com ([192.161.149.6]:50546) by myaccount8.wpcpanel.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.92) (envelope-from <support@zookal.zendesk.com>) id 1iscVj-0003gl-GL for helen@e24.com.au; Sat, 18 Jan 2020 12:02:54 +1100 Received: from out1.pod15.apse2.zdsys.com (unknown [10.219.25.107]) by outbyoip6.pod19.use1.zdsys.com (Postfix) with ESMTP id AB7DB1800AAE for <helen@e24.com.au>; Sat, 18 Jan 2020 01:02:01 +0000 (UTC) Received: from zendesk.com (unknown [10.218.26.76]) by out1.pod15.apse2.zdsys.com (Postfix) with ESMTP id 2024780008B for <helen@e24.com.au>; Sat, 18 Jan 2020 01:02:00 +0000 (UTC) Date: Sat, 18 Jan 2020 01:02:00 +0000 From: Zookal/Jekkle Help Desk <support@zookal.zendesk.com> Reply-To: Zookal/Jekkle Help Desk <support+id159056@zookal.zendesk.com> To: helen <helen@e24.com.au> Message-ID: <R5DXD4W6PG_5e225907b7479_3d0e3fdb0cebcf1811059f_sprut@zendesk.com> In-Reply-To: <R5DXD4W6PG@zendesk.com> Subject: Request #159056: How would you rate the support you received? Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_5e2259085efe_3d0e3fdb0cebcf18110611"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Delivery-Context: event-id-380626029275 Auto-Submitted: auto-generated X-Auto-Response-Suppress: All X-Mailer: Zendesk Mailer X-Zendesk-From-Account-Id: 95dfc89 X-Zendesk-Message-Id: <R5DXD4W6PG_5e225907b7479_3d0e3fdb0cebcf1811059f_sprut@zendesk.com> DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com; q=dns/txt; s=zendesk1; t=1579309320; bh=jzwWS7gDkjAVnTuXV+14y8KW9LYCIJDpNiibEBegTMg=; h=date:from:reply-to:to:message-id:in-reply-to:subject:mime-version:content-type:content-transfer-encoding; b=BL7rysNZ6HuNXrOin7J0LTU48oYfwtDy3F2rMQ9GzoeoMp+LMAcOgc7+zk2ysYFOCaEgvI32009YdG8aO4hN1B+EGwA0OoGRk4dRcMREp253zdqTy1XTNSkeOwAjbjsx381DRAfSDTNxasHPCTVev+hV38rGBl/JEdItrMjGbNwzOJed/gyMLZ/3dBjOLEqKbm7hrDdg8ZR4rrW15aVgmhHi3IvFSgnpoEyHDjaS5qROXgEQ3oJ7zSkgXamOi5m1ra505GciBYtv6EOtNlhrbuydYLMTwYkbuncQkm+gcmRGz7KiztPwy9xQIwrQH0KIyjYVSuwur6sgLDnPJhbUKQ== X-Spam-Status: No, score=-10.9 X-Spam-Score: -108 X-Spam-Bar: ---------- X-Ham-Report: Spam detection software, running on the system "myaccount8.wpcpanel.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: ##- Please type your reply above this line -## Hello helen, We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below: Content analysis details: (-10.9 points, 4.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: zendesk.com] -0.5 BAYES_05 BODY: Bayes spam probability is 1 to 5% [score: 0.0171] -7.5 USER_IN_DEF_SPF_WL From: address is in the default SPF white-list -2.3 RCVD_IN_DNSWL_MED RBL: Sender listed at https://www.dnswl.org/, medium trust [192.161.149.6 listed in list.dnswl.org] -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.1 DKIM_VALID_EF Message has a valid DKIM or DK signature from envelope-from domain -0.5 ENV_AND_HDR_SPF_MATCH Env and Hdr From used in default SPF WL Match X-Spam-Flag: NO ----==_mimepart_5e2259085efe_3d0e3fdb0cebcf18110611 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## Hello helen, We'd love to hear what you think of our customer service. Please take a m= oment to answer one simple question by clicking either link below: How would you rate the support you received? You can copy the following URL into your browser to rate: https://zookal.zendesk.com/requests/159056/satisfaction/new/0L7M3RBo6sG= YX1m5ccvCTXhpy?locale=3D1 Here's a reminder of what this request was about: ---------------------------------------------- Zookal/Jekkle Customer Service 1, Jan 17, 11:20 AM AEDT Hi, Thanks for your order with us. We can see you have not selected the partial shipment option for your ord= er. We currently have all titles except "Jacaranda Key Concepts in VCE Health= & Human Development Units 1 and 2" ready to go in our warehouse. If you would like us to send this out to you first, please let us know an= d we would be happy to do so. Once we receive the remaining titles in your order, we will make sure to = send those out immediately. There is no extra charge for the partial shipment option. If you have any other questions, please let us know. Kind Regards, Zookal/Jekkle Team Unit D, 23-27 Bourke Road Alexandria, NSW, 2015 P: (02) 9053 4660 W: www.zookal.com.au CONFIDENTIAL: This message (including any attachments) is confidential an= d privileged. If you have received it by mistake please notify the sender= by return e-mail and delete this message from your system. Any unauthori= sed use or dissemination of this message in whole or in part is strictly = prohibited. Please note that e-mails are susceptible to change. Zookal (i= ncluding its group companies) shall not be liable for the improper or inc= omplete transmission of the information contained in this communication n= or for any delay in its receipt or damage to your system. -------------------------------- This email is a service from Zookal Help Desk. [R5DXD4-W6PG]= ----==_mimepart_5e2259085efe_3d0e3fdb0cebcf18110611 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable <html><body> ##- Please type your reply above this line -## <table style=3D"text-align: center; background-color:#f7f6f3; border-bott= om: 1px solid #d2d2d2; width: 100%;"> <tr> <td style=3D"padding-top: 20px; padding-bottom: 20px;"> <img alt=3D"Email Banner - Zookal and Jekkle" src=3D"https://s3-ap-sou= theast-2.amazonaws.com/assets.zookal.com/images/email/zendesk-email-heade= r-2018.png"> </td> </tr> </table> <table style=3D"background-color:#fff; border-bottom: 1px solid #d2d2d2; = width: 100%;"> <tr> <td style=3D"padding-top: 10px; padding-bottom: 20px;"> <p>Hello helen,</p><p>We'd love to hear what you think of our customer= service. Please take a moment to answer one simple question by clicking = either link below:</p><p></p><h3 style=3D"font-size: 1.1em; margin-top: 2= 5px;">How would you rate the support you received?</h3><p> <a href=3D"ht= tps://zookal.zendesk.com/requests/159056/satisfaction/new/0L7M3RBo6sGYX1m= 5ccvCTXhpy?locale=3D1&intention=3D16" style=3D"font-size: 1em; font-f= amily: Arial, Helvetica, sans-serif; color: #1f73b7">Good, I'm satisfied<= /a></p><p style=3D"margin-bottom: 30px;"> <a href=3D"https://zookal.zend= esk.com/requests/159056/satisfaction/new/0L7M3RBo6sGYX1m5ccvCTXhpy?locale= =3D1&intention=3D4" style=3D"font-size: 1em; font-family: Arial, Helv= etica, sans-serif; color: #1f73b7">Bad, I'm unsatisfied</a></p><p>Here's = a reminder of what this request was about:</p><p></p><hr style=3D"border:= none 0; border-top: 1px dashed #c2c2c2; height: 1px; margin: 15px 0 0 0;= " /><br /><strong>Zookal/Jekkle Customer Service 1, Jan 17, 11:20 AM AEDT= :</strong><div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f;= font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, = sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0">Hi,<br />= <br />Thanks for your order with us. <br /><br />We can see you have not = selected the partial shipment option for your order. <br /><br />We curre= ntly have all titles except "Jacaranda Key Concepts in VCE Health & H= uman Development Units 1 and 2" ready to go in our warehouse.<br /><br />= If you would like us to send this out to you first, please let us know an= d we would be happy to do so. <br /><br />Once we receive the remaining t= itles in your order, we will make sure to send those out immediately. <br= /><br />There is no extra charge for the partial shipment option. <br />= <br />If you have any other questions, please let us know.<br /><br /><di= v class=3D"signature"><p dir=3D"auto" style=3D"color: #2b2e2f; font-famil= y: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif;= font-size: 14px; line-height: 22px; margin: 15px 0">Kind Regards, <br />= Zookal/Jekkle Team <br />Unit D, 23-27 Bourke Road<br />Alexandria, NSW, = 2015<br />P: (02) 9053 4660<br />W: <a href=3D"http://www.zookal.com.au" = rel=3D"noreferrer">www.zookal.com.au</a></p><p dir=3D"auto" style=3D"colo= r: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma'= , Verdana, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0= ">CONFIDENTIAL: This message (including any attachments) is confidential = and privileged. If you have received it by mistake please notify the send= er by return e-mail and delete this message from your system. Any unautho= rised use or dissemination of this message in whole or in part is strictl= y prohibited. Please note that e-mails are susceptible to change. Zookal = (including its group companies) shall not be liable for the improper or i= ncomplete transmission of the information contained in this communication= nor for any delay in its receipt or damage to your system.</p></div></di= v><p></p> </td> </tr> </table> <table style=3D"text-align: center; background-color: #f7f6f3; width: 100= %;"> <tr> <td style=3D"padding-top: 40px; padding-bottom: 40px;"> <p style=3D"font-family: 'Helvetica Neue', Helvetica, Arial, sans-s= erif;">© Zookal 2011 - 2018</p> </td> </tr> </table> <span style=3D'color:#FFFFFF' aria-hidden=3D'true'>[R5DXD4-W6PG]</span></= body></html> ----==_mimepart_5e2259085efe_3d0e3fdb0cebcf18110611--