EVOLUTION-NINJA
Edit File: 1576829812.M507381P23551.myaccount8.wpcpanel.com,S=12231,W=12477:2,FS
Return-Path: <support@cannvalatecom.zohodesk.com> Delivered-To: helen@e24.com.au Received: from myaccount8.wpcpanel.com by myaccount8.wpcpanel.com with LMTP id GAsFHnSD/F3/WwAAycIfzw (envelope-from <support@cannvalatecom.zohodesk.com>) for <helen@e24.com.au>; Fri, 20 Dec 2019 19:16:52 +1100 Return-path: <support@cannvalatecom.zohodesk.com> Envelope-to: helen@e24.com.au Delivery-date: Fri, 20 Dec 2019 19:16:52 +1100 Received: from sender4-zs8.zoho.com ([136.143.188.8]:32037) by myaccount8.wpcpanel.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-SHA384:256) (Exim 4.92) (envelope-from <support@cannvalatecom.zohodesk.com>) id 1iiDSn-00067X-Ux for helen@e24.com.au; Fri, 20 Dec 2019 19:16:52 +1100 ARC-Seal: i=1; a=rsa-sha256; t=1576829757; cv=none; d=zohomail.com; s=zohoarc; b=A13jG9g4hVvR0wx1ZR75JXbm7YWyZFVrJTCH+LCVD51ajeDcPG7hzvvt6Y+gYA5MvWAxqQ1LRYPo2FZqBn9tIXhZGv1Ao9QQQTH9FdwcD0VyOIetUXZ9FFARvvwXDIChpCYINC9FR6Bt7Yc/xStiQ1dDkY7VOElNGLNTEe6Qt20= ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=zohomail.com; s=zohoarc; t=1576829757; h=Content-Type:Cc:Date:From:MIME-Version:Message-ID:Reply-To:Subject:To; bh=DMk4QFlQjBki5/z4z3RKr59UhksRoRyX6ErBiPdf8ss=; b=dWayWvw0ec22jh2OBOjD3xRYi3mOKVM1Eao/jDdFMFGaS01a/Y5jgiciIPjJx5qaYkxalX2GKRbMSr7SD7IiD2ArjJocEFgTy+lJYWdDs5veghguk7/wbF5ReC9SpcvQL0D6mH8otVyfx6i526nweCHSgX6nN56mfF1UTsut8CA= ARC-Authentication-Results: i=1; mx.zohomail.com; dkim=pass header.i=cannvalatecom.zohodesk.com; spf=pass smtp.mailfrom=support@cannvalatecom.zohodesk.com; dmarc=pass header.from=<support@cannvalatecom.zohodesk.com> header.from=<support@cannvalatecom.zohodesk.com> Received: from mail.zoho.com by mx.zohomail.com with SMTP id 1576829754953130.7765212853443; Fri, 20 Dec 2019 00:15:54 -0800 (PST) Date: Fri, 20 Dec 2019 00:15:54 -0800 From: Cannvalate <support@cannvalatecom.zohodesk.com> Reply-To: support@cannvalatecom.zohodesk.com To: <helen@e24.com.au> Cc: <support@cannvalatecom.zohodesk.com> Message-Id: <94dcb6fcdf703af06ca084c9d3b0bd1a7ae958afa854e158f9d346952266a249_kzudo_16f22609dad@zohodesk.com> Subject: Re:[## 3189 ##] Product hasn't arrived MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_81515_929978357.1576829754950" User-Agent: Zoho Mail X-Mailer: Zoho Mail X-Spam-Status: No, score=-6.4 X-Spam-Score: -63 X-Spam-Bar: ------ X-Ham-Report: Spam detection software, running on the system "myaccount8.wpcpanel.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hello, Thank youfor reaching out. In order to assist you further would you please provide mewith the Patient ID or a SAS Approval Number? Content analysis details: (-6.4 points, 4.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: zoho.com] 0.8 BAYES_50 BODY: Bayes spam probability is 40 to 60% [score: 0.4972] -7.5 USER_IN_DEF_SPF_WL From: address is in the default SPF white-list -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.8 CPANEL_LOTS_OF_EMPTY_LINE RAW: Spam that has large block of empty lines -0.5 ENV_AND_HDR_SPF_MATCH Env and Hdr From used in default SPF WL Match 0.0 T_REMOTE_IMAGE Message contains an external image X-Spam-Flag: NO ------=_Part_81515_929978357.1576829754950 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: 7bit Hello, Thank youfor reaching out. In order to assist you further would you please provide mewith the Patient ID or a SAS Approval Number? ThePatient ID number could be found on the prescription The SAS Approval number could be found in the emailyou have received from us. Kind Regards, Cannvalate Team How would you rate our customer service? Good Bad > ---- On Thu, 19 Dec 2019 09:52:35 +0800 helen@e24.com.au wrote ---- > > Wanting an update on her order. > > ------=_Part_81515_929978357.1576829754950 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head>= <meta content=3D"text/html;charset=3Dutf-8" http-equiv=3D"Content-Type"></h= ead><body ><div style=3D"font-size: 13px; font-family: Arial, Helvetica, Ve= rdana, sans-serif"><div><div><p class=3D"MsoNormal" style=3D"margin-bottom:= 0cm; margin-bottom: 0.0001pt; line-height: normal"><b><span class=3D"font"= style=3D"font-family: ProximaNovaRegular, Arial, Helvetica, sans-serif"><s= pan class=3D"size" style=3D"font-size: 13px">Hello,</span><span class=3D"si= ze" style=3D"font-size: 13px"><br /></span></span></b></p><p class=3D"MsoNo= rmal" style=3D"margin-bottom: 0cm; margin-bottom: 0.0001pt; line-height: no= rmal"><b><span class=3D"font" style=3D"font-family: ProximaNovaRegular, Ari= al, Helvetica, sans-serif"><span class=3D"size" style=3D"font-size: 13px">&= nbsp;</span><span class=3D"size" style=3D"font-size: 13px"><br /></span></s= pan></b></p><p class=3D"MsoNormal" style=3D"margin-bottom: 0cm; margin-bott= om: 0.0001pt; line-height: normal"><b><span class=3D"font" style=3D"font-fa= mily: ProximaNovaRegular, Arial, Helvetica, sans-serif"><span class=3D"size= " style=3D"font-size: 13px">Thank you for reaching out. </span><span class=3D"size" style=3D"font-size: 13px"><br= /></span></span></b></p><div><b><span class=3D"font" style=3D"font-family:= ProximaNovaRegular, Arial, Helvetica, sans-serif"><span class=3D"size" sty= le=3D"font-size: 13px"><br /></span></span></b></div><div><b><span class=3D= "font" style=3D"font-family: ProximaNovaRegular, Arial, Helvetica, sans-ser= if"><span class=3D"size" style=3D"font-size: 13px">In order to assist you f= urther would you please provide me with the Patient ID or a SAS Approval Number?</span><span class=3D"siz= e" style=3D"font-size: 13px"><br /></span></span></b></div><p class=3D"MsoN= ormal" style=3D"margin-bottom: 0cm; margin-bottom: 0.0001pt; line-height: n= ormal"><b><span class=3D"font" style=3D"font-family: ProximaNovaRegular, Ar= ial, Helvetica, sans-serif"><span class=3D"size" style=3D"font-size: 13px">= </span><span class=3D"size" style=3D"font-size: 13px"><br /></span></= span></b></p><p class=3D"MsoNormal" style=3D"margin-bottom: 0cm; margin-bot= tom: 0.0001pt; line-height: normal"><b><span class=3D"font" style=3D"font-f= amily: ProximaNovaRegular, Arial, Helvetica, sans-serif"><span class=3D"siz= e" style=3D"font-size: 13px">The Patient ID number could be found on the prescription</span><span class=3D"s= ize" style=3D"font-size: 13px"><br /></span></span></b></p><p class=3D"MsoN= ormal" style=3D"margin-left: 144pt; line-height: normal"><b><span class=3D"= font" style=3D"font-family: ProximaNovaRegular, Arial, Helvetica, sans-seri= f"><span class=3D"size" style=3D"font-size: 13px"> </span><span class= =3D"size" style=3D"font-size: 13px"><br /></span></span></b></p><p class=3D= "MsoNormal" style=3D"margin-bottom: 0cm; margin-bottom: 0.0001pt; line-heig= ht: normal"><span style=3D""><b><span class=3D"font" style=3D"font-family: = ProximaNovaRegular, Arial, Helvetica, sans-serif"><span class=3D"size" styl= e=3D"font-size: 13px">The SAS Approval number could be found in the email you have received from us.</span></span></b></span><b><span class=3D"font" = style=3D"font-family: ProximaNovaRegular, Arial, Helvetica, sans-serif"><sp= an class=3D"size" style=3D"font-size: 13px"><br /></span></span></b></p><di= v><b><span class=3D"font" style=3D"font-family: ProximaNovaRegular, Arial, = Helvetica, sans-serif"><span class=3D"size" style=3D"font-size: 13px"><br /= ></span></span></b></div><div><b><span class=3D"font" style=3D"font-family:= ProximaNovaRegular, Arial, Helvetica, sans-serif"><span class=3D"size" sty= le=3D"font-size: 13px"><br /></span></span></b></div><div><b><span class=3D= "font" style=3D"font-family: ProximaNovaRegular, Arial, Helvetica, sans-ser= if"><span class=3D"size" style=3D"font-size: 13px">Kind Regards,</span><spa= n class=3D"size" style=3D"font-size: 13px"><br /></span></span></b></div><d= iv><b><span class=3D"font" style=3D"font-family: ProximaNovaRegular, Arial,= Helvetica, sans-serif"><span class=3D"size" style=3D"font-size: 13px">Cann= valate Team</span></span></b> </div></div><div><br /></div><br /></div= ><div><br /></div><div title=3D"sign_holder::start"></div><div><div title= =3D"survey_holder::start"></div><div><a rel=3D"noopener noreferrer" target= =3D"_blank" href=3D"https://desk.zoho.com/support/SurveyForm?gid=3D94dcb6fc= df703af0f3148ec5bcd90913&thd=3D9860c396cdf8fdf118f9a3e85a346f93230bd882= a70d1493&uid=3D724494f18e08225492c41991a124f1e1&aid=3D9860c396cdf8f= df1022112ba906433976ae3c58382ecdd24&did=3D9860c396cdf8fdf14a1242cd2174f= 553f57d9b02e22471ff">How would you rate our customer service?</a><br /><div= style=3D"clear: both"></div><a rel=3D"noopener noreferrer" target=3D"_blan= k" href=3D"https://desk.zoho.com/support/SurveyForm?gid=3D94dcb6fcdf703af0f= 3148ec5bcd90913&thd=3D9860c396cdf8fdf118f9a3e85a346f93230bd882a70d1493&= amp;uid=3D724494f18e08225492c41991a124f1e1&aid=3D9860c396cdf8fdf1022112= ba906433976ae3c58382ecdd24&did=3D9860c396cdf8fdf14a1242cd2174f553f57d9b= 02e22471ff&sop=3D1"><div style=3D"line-height: 16px; cursor: pointer; d= isplay: inline-block; color: rgb(102, 102, 102); margin: 15px 10px 10px 0; = background: rgb(245, 245, 245); border-radius: 50px; font-size: 13px; min-w= idth: 100px; padding: 5px 10px 5px 5px"><div style=3D"float: left"><img wid= th=3D"24" height=3D"24" style=3D"margin-right: 5px; background: transparent= " src=3D"https://d1ydxa2xvtn0b5.cloudfront.net/app/images/emo-g.27152b145e7= c33304a9b.png" alt=3D"" /></div><div style=3D"float: left; margin-top: 4px"= >Good</div> </div></a><a rel=3D"noopener noreferrer" target=3D"_blank" href= =3D"https://desk.zoho.com/support/SurveyForm?gid=3D94dcb6fcdf703af0f3148ec5= bcd90913&thd=3D9860c396cdf8fdf118f9a3e85a346f93230bd882a70d1493&uid= =3D724494f18e08225492c41991a124f1e1&aid=3D9860c396cdf8fdf1022112ba90643= 3976ae3c58382ecdd24&did=3D9860c396cdf8fdf14a1242cd2174f553f57d9b02e2247= 1ff&sop=3D3"><div style=3D"line-height: 16px; cursor: pointer; display:= inline-block; color: rgb(102, 102, 102); margin: 15px 10px 10px 0; backgro= und: rgb(245, 245, 245); border-radius: 50px; font-size: 13px; min-width: 1= 00px; padding: 5px 10px 5px 5px"><div style=3D"float: left"><img width=3D"2= 4" height=3D"24" style=3D"margin-right: 5px; background: transparent" src= =3D"https://d1ydxa2xvtn0b5.cloudfront.net/app/images/emo-r.8d4f8a095a2c3e1b= e1ab.png" alt=3D"" /></div><div style=3D"float: left; margin-top: 4px">Bad<= /div> </div></a><div style=3D"clear: both"></div></div><div title=3D"survey= _holder::end"></div></div><div title=3D"sign_holder::end"></div><div><br />= </div><div title=3D"beforequote:::"><br /></div><div><blockquote style=3D"b= order-left: 1px dotted rgb(229, 229, 229); margin-left: 5px; padding-left: = 5px"><div>---- On Thu, 19 Dec 2019 09:52:35 +0800<b> <a rel=3D"n= oopener noreferrer" href=3D"mailto:helen@e24.com.au" target=3D"_blank">hele= n@e24.com.au</a> </b> wrote ---- <br /></div><div style=3D"padding-top= : 10px">Wanting an update on her order.<br /></div></blockquote></div></div= ><div id=3D"ZDeskInteg"><meta itemprop=3D"zdeskTicket" content=3D"98fce3cb4= f53b8a5f4dfeacfe2dc14b48183e4c50118653a51e72feafebf3592f79f836daf230f1d2f81= 40067f9fc29ab999f6d3b404c04336682d37e9ba8b5c" /></div><br></body></html> ------=_Part_81515_929978357.1576829754950--